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Customer Service Executive
1 week ago
Job Title:
Customer Service Representative
Salary:
£24,000 per annum + (Yearly Salary review)
Location:
Welwyn Garden City
Hours:
Monday - Friday 9 am - 5 pm
Duties:
- Make outbound calls (reorders) to clients
- Responsible for making outbound calls regarding clients' orders and updating their accounts via Sage accordingly.
- Receive customer service calls and incoming calls from clients placing orders.
- Take 'ownership' of accounts in conjunction with a sales representative.
- Provide a cohesive service between customers, drivers, and DC staff.
- Work cohesively with sales representative to secure, update and maintain sales.
- Promote new products.
Skills required:
- Excellent customer service skills.
- Good working knowledge of Microsoft Excel and Word.
- Ability to build relationships with both existing and new clientele.
Benefits:
- 20 days plus bank holidays rising each year to a maximum of 5 extra days
- Free Parking on site
- 3 additional wellness days to staff after 12 months of service
- Pension with enhanced tax relied
- Bonus scheme in place or company financial performance
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