Customer Service Representative

1 week ago


Welwyn Garden City, Hertfordshire, United Kingdom Talent Nexus for Black Point Recruitment Full time
Are you a highly skilled and enthusiastic communicator with a knack for providing exceptional customer service? If so, we have an exciting opportunity for you to join our dynamic team as a Customer Service Representative

Job Type:
Perm


Location:
St Albans

Hours:

  • 09:00 17:00


Monday
  • Friday

Responsibilities:

As a Customer Service Representative, you will play a vital role in our organization's success by handling a variety of tasks in our fast-paced and busy office environment.


Your main responsibilities will include:

  • Good Telephone Manner: Demonstrate excellent phone etiquette while addressing incoming calls from our temporary workers. Respond to their inquiries, concerns, and sensitive queries with a polite and reassuring demeanour, even during highpressure situations.
  • Handle Incoming Calls and Queries: Act as the first point of contact for temporary workers, providing friendly and professional assistance with their payrollrelated questions and issues.
  • Proactive Outbound Calls: Initiate outbound calls to gather essential data from workers, ensuring their details are uptodate and accurate for seamless payroll processing.
  • Maintain Composure Under Pressure: Thrive in a busy office environment with a high volume of incoming calls and queries. Remain calm, composed, and focused while efficiently addressing worker needs.
  • Outstanding Communication Skills: Strong verbal and written communication skills are essential to interact effectively with clients and colleagues.
  • Empathy and Patience: Display a high level of empathy and patience while addressing the concerns of temporary workers, regardless of their emotional state.
  • Multitasking Abilities: Capable of handling multiple tasks simultaneously while maintaining attention to detail and accuracy.
  • Team Player: Collaborate effectively with team members to achieve common goals and provide the best customer service experience.
  • Adaptability: Able to adapt swiftly to changing priorities and handle highpressure situations with ease.
  • Customer-

Centric Approach:
A genuine passion for delivering exceptional customer service and exceeding customer expectations.

Experience:
Prior experience in customer service, call center, or related fields will be advantageous but not mandatory.

Benefits:

As part of our dedicated team, you will enjoy the following benefits:

  • Competitive salary.
  • Opportunities for professional growth.
  • A positive and supportive work environment that encourages teamwork.
  • Comprehensive training and ongoing support to enhance your skills.
  • Admin, customer service, customer support,_
WIND2

Job Types:
Full-time, Permanent

Salary:
From £12.00 per hour

Benefits:

  • Flexitime

Schedule:

  • Flexitime


Mondayto Friday

Supplemental pay types:

  • Performance bonus

Work Location:
In person

Reference ID:

RW
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