Customer Service Executive

1 week ago


Welwyn Garden City, Hertfordshire, United Kingdom Osborne Appointments Full time
Are you experienced in finding solutions for your Customers?

Confident in your ability to build relationships and upsell?


OA are recruiting for a
Customer Service Executive to join our clients successful and busy team based in Welwyn Garden City.

You'll be joining a warm and sociable team of 4 Customer Service Executives within a varied and busy role.

Customer Service Executive -
Job Details:

  • Monday to Friday
  • 9am to 5pm with 30 min lunch break.
  • Salary £24,500 per annum
  • Pension Scheme
  • Life Assurance
  • 20 Days annual leave rising by one day for each year of service up to a max of 25 days.
  • 3 Wellness day per year after 12 months of service.
  • Quarterly bonus scheme

Customer Service Executive -
Main Duties:

  • Handling customer calls & queries
  • Supporting sales promotions & upselling products where possible
  • Processing orders
  • Proactively contacting customers regarding their orders and to reorder previously purchased items
  • Working closely with the Customers and other internal department to ensure a smooth process

Customer Service Executive -
Skills & Experience:

  • Previous experience upselling products or Telesales/telemarketing
  • Highly organised, able to prioritise workload
  • Calm under pressure
  • Fantastic communication skills, both written and verbal


Strong IT Skills
  • Excel is a must
  • SAP experience is advantageous, not essential

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