Product Specialist, Charles River Development, Assistant Vice President
1 month ago
Charles River offers a comprehensive solution to streamline front and middle office investment management functions for various asset classes on a unified platform. Delivered through a hosted service, this solution enhances data accuracy and boosts the efficiency of investment professionals, while also managing risks and reducing technology expenses. Charles River caters to over 350 investment firms spanning more than 40 countries across various markets including institutional asset and fund management, private wealth, alternative investments, insurance, banking, and pension sectors. In October 2018, Charles River became part of State Street.
Job Overview:
Background:
Ideal candidates typically have experience in:
Providing business/functional support for investment management or trading systemsTackling complex and demanding application challengesProficiency in a European language at a business level is highly advantageous.
Charles River places a strong emphasis on training. New hires are flown to Charles River's headquarters in Burlington, Massachusetts (USA) at the start of their employment for a comprehensive 3-week training program known as Charles River University, covering product, technical, and company aspects. This training marks the initial phase of Charles River product certifications.
Responsibilities:
Offering application support for the Charles River IMS within a team through e-mail, telephone, and WebExIdentifying client needs, developing solutions, submitting product enhancement requests, and proposing workarounds when necessaryExpanding knowledge of the product, business, and industry through various exposures, staying updated on new features, attending relevant internal training sessions, and pursuing personal development opportunities (e.g. CISI certifications sponsored by Charles River)Utilizing all available resources for investigations: self-expertise, system documentation, knowledgebase, product specialists, implementation consultants, and product engineersProviding best practice advice, designing solutions, and offering guidance to clients and colleaguesTaking charge of both technical and functional inquiriesProactively managing client cases to ensure high customer satisfaction levelsSetting and managing client expectationsElevating significant issues to the line manager when necessaryCollaborating with the product engineering team to outline software enhancement requests and document potential defectsSkills, Experience & Qualifications Required:
Business/Personal:
Essential:
University degree, preferably in Business, Finance, Economics, or possibly Computer Science/EngineeringFamiliarity with the investment industry from a buy-side perspective, particularly financial instruments and workflows. Knowledge of key players and trends is a plusMotivated to enhance personal knowledgeExperience in engaging with users or clients from both business and technical standpointsAbility to perform well under pressure and prioritize tasks effectivelyStrong verbal and written communication skillsSelf-driven and demonstrates initiativeReady to take ownership of issues until resolutionEnjoys solving complex problems and conducting investigationsHighly Desirable:
Prior exposure to Order Management Systems (OMS)Previous experience in application support within the Front Office or buy-sideFinancial certification such as CFA L1 or higher, IMC, Claritas Investment Certificate, or CISI Investment Operations CertificateGeneral understanding of financial services technologies encompassing integration, development, and data managementExperience in supporting a SaaS delivery modelFluency in a second European languageTechnical:
Essential:
Experience with relational databases, preferably Microsoft SQL Server or OracleBasic proficiency in SQL at a Beginner-levelDesirable:
Intermediate to Advanced-level proficiency in SQLExperience in addressing complex application problemsPast exposure to any scripting or coding language like Java, C#, Python, Perl, C++, or VBAAbout State Street:
Who we are: State Street stands out as one of the leading custodian banks, asset managers, and asset intelligence firms globally. We are leaving a significant impression on the financial services sector through technology and product innovations. With over two centuries of experience, we have been assisting our clients in safeguarding and managing the investments of millions of individuals. We offer investment servicing, data & analytics, investment research & trading, and investment management services to institutional clients.
Work, Live and Grow: We are dedicated to fostering a stimulating work environment. Our benefits packages are competitive and inclusive. While specifics may vary by location, you can expect comprehensive medical care, insurance coverage, and savings plans along with other advantages. Our flexible Work Program assists in meeting your individual needs. Additionally, our wide array of development programs and educational assistance will support you in realizing your full potential.
Inclusion, Diversity and Social Responsibility: We strongly believe that the diverse backgrounds, experiences, and perspectives of our employees significantly contribute to creating an inclusive environment where everyone can excel and achieve their utmost while adding value to both our organization and our clients. We enthusiastically welcome candidates from diverse backgrounds, abilities, ages, sexual orientations, gender identities, and personalities. Another core value at State Street is active engagement with communities globally, both as a partner and a leader. You will have resources to help balance your professional and personal life, including paid volunteer days, a matching gift program, and access to employee networks enabling you to stay connected with what matters to you.
State Street is an equal opportunity and affirmative action employer.
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