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Customer Complaints Coordinator
3 months ago
Company Description
Job Description
This is a hybrid opportunity and will require you to work from the office 2 days per week.
Our goal at CityFibre is to unlock the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day. Powerful, gigabit-speed connections that enable people across entire communities to enjoy life in full flow. To do this, we make sure that our people's voices are heard, their ideas are welcomed, and everyone is given the opportunity to make a real impact.
We're a Times Top 50 Employer for Women; are endorsed by WORK180; have pledged our commitment to the Armed Forces Covenant; and are a Disability Confident Employer. Working together with our Employee Networks, we're committed to changing the industry for everyone.
What you can expect from us
Everyone at CityFibre has an important part to play, and we reflect that in our benefits. With a competitive salary depending on experience, when you join us, you'll also enjoy 25 days' holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare.
How you'll change it up
Joining us as a Customer Complaints Coordinator, you'll be working within a fast-paced, thriving team, responsible for the handling of customer complaints across a diverse range of customer channels.
Day to day, this is some of what you can expect to be doing:
Take full control of the end-to-end complaint resolution process. Log and monitor complaints using ServiceNow and Salesforce. Investigating complaints competently, diligently, and impartially, ensuring accuracy of reports. Collaborating with Head of Compliance and Head of Communication to flag any potential business risks.What you'll bring to the role
You will already have some experience working within a Customer Relations or Complaints position as well as a passion for working in a fast-paced environment.
You'll also bring the following with you:
Excellent investigative skills and ability to quickly understand, discuss and resolve complaints. Experience using Microsoft Office products. A passion for delivering excellent customer service.We're looking for people who don't settle for 'good enough' and push things forward. If you've just found yourself thinking, 'I'd love to do this', we want to hear from you. Let's change it up.
Diversity, Inclusion and Belonging
Our people have a wide range of experiences and perspectives – and it's this diversity of thought that makes us who we are.
CityFibre is working hard to change up the telecoms industry. This means we're committed to providing equal opportunities to people from all backgrounds and commitments, including your carer and family status, ethnicity, sexual orientation, religion, age, disability, gender and gender identity. We're also offering training programmes and placement opportunities to support the skilled, career changers, service-leavers, and returning workers to become part of our teams.
