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Handover Specialist

3 months ago


Beckenham, Greater London, United Kingdom BMW Group Retail Full time
Stephen James is looking for a Handover Specialist.

Your role
As a Handover Specialist, you will help control and navigate the customer handover process from start to finish.

You will connect with customers and use your engaging personality and product knowledge to excite and inform customers during the handover of their cars.

You will demonstrate the unique features and technologies that make owning a
BMW an absolute delight and be a point of contact for customers prior to delivery & post-sale.


You will become an expert on every model in the range and will have the ability to keep learning about our products as they develop.

Full product and systems training will be provided to enable you to carry out your role with confidence and passion.


The main duties of the role include:

  • Liaise with customers to book in-vehicle handover
  • Deliver the best customer experience, by using your product knowledge to provide a comprehensive and enjoyable handover, explaining the features and capabilities of their vehicle
  • Ensure the customer has been offered all our additional products at the point of handover
  • To use videos (CitNOW) to enhance the handover experience
  • Set up customers with the MY
    BMW App and ensure they understand the features and benefits
  • Ensure all relevant paperwork is up to date both prior to and at handover
  • Prepare the showroom and cars for the day ahead ensuring the showroom is always presentable for customers
Basic Salary £26,000, OTE £31,500 per annum and a company car

Woking hours are Monday to Friday and every Saturday (with a day off during the week)

Your profile

  • We'll provide all the technology and training, and in return, we ask you to bring your enthusiasm, passion for customer service and the
    BMW Brand
  • Understand that a positive attitude gets great results, with both colleagues and customers
  • Natural talent for connecting with people, excellent communication, and the ability to develop rapport and trust with customers
  • Excellent administrative & organisational skills and enjoy problemsolving
  • Previous experience in a customerfacing role, either in hospitality, retail, or sales, preferably advising on products
  • Must be tech savvy with intermediate IT and MS skills
  • Must be eligible to work in the UK
  • Full valid, clean, (manual) UK Driving Licence and be over 22yrs for insurance purposes.

Rewards
Stephen James values our employees and invests in personal development and training.

In addition, offering these market-leading benefits to all our colleagues:

  • Long service awards enhanced holiday entitlement
  • Discount schemes with popular retailers helping you save more
  • Employee Car Ownership Schemes for yourself and your family
  • Employee Assistance programme your wellbeing is important to us
  • Access to private healthcare we put health prosperity at the forefront
  • Pension scheme and life assurance confidence in your future

Similar searches:

BMW, Permanent, Full-time, Sales / Customer Service, Competitive

Retailer
Stephen James Bromley

Location
Bromley

Salary
£26,000, OTE £31,500 per annum

Ref

MAR

Starts
16 Mar 2023

Closes
14 Apr 2023

Brand

BMW

Contract Type
Permanent

Hours
Full-time

Business Area
Sales / Customer Service