Paediatric Booking Administrator

2 weeks ago


London, Greater London, United Kingdom Imperial College Healthcare NHS Trust Full time

The Children and Young Peoples' Directorate are seeking a dynamic, proactive and highly motivated individual to join the Outpatient administrative and clerical team who takes responsibility and pride in providing high level and timely service.

You will be an integral member of the team providing effective day-to-day clerical support to facilitate the smooth running of the department.


Duties include but are not limited to booking, rescheduling outpatient appointments as per Elective Access Policy booking rules, monitoring electronic Patient Tracking Lists and clinic utilisation, performing appointment reminder calls, answering the telephone, intercom, meeting and greeting staff, patients and visitors, maintaining up to date electronic records, meeting National NHS targets.

Our paediatric team provide a wide range of specialist and general services for children and young people.

The majority of our services are based at St Mary's Hospital, which is also home to our paediatric A&E department and paediatric intensive care unit.

We also offer some services at Hammersmith and Queen Charlotte's & Chelsea hospitals.

For further details / informal visits contact:
A job description does not constitute a 'term and condition of employment'. It is provided only as a guide to assist the employee in the performance of their job. WLCH is a fast moving organisation and therefore changes in employees' duties may be necessary from time to time.

The job description is therefore not intended to be an inflexible or finite list of tasks and may be varied from time to time after consultation/discussion with the post holder.

All duties must be carried out under supervision or within Trust policy and procedure. You must never undertake any duties that are outside your area of skill or knowledge level. If you are unsure you must seek clarification from a more senior member of staff.

Whilst employment for this role is hosted by Imperial College Hospital NHS Trust (ICHT)
- , the post-holder may be required to work for WLCH across Imperial College Healthcare NHS Trust and Chelsea and Westminster NHS Foundation Trust. The post holder will be bound by the terms and conditions of employment of ICHT.


At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme.

Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community.


Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location.

As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.

We welcome discussions about flexible working and encourage a range of flexible working opportunities wherever we can.


The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

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