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HR Shared Services Advisor

2 months ago

London, Greater London, United Kingdom MUFG - United Kingdom (BTMU) Full time

Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 160,000 colleagues, striving to make a difference for every client, organization, and community we serve.

We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.


With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility.

This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

  • Specifically, you will be accountable and responsible for taking appropriate action with respect to the Company's and MUFG Bank Ltd, Human Resources, HR Shared Services Department, including:
  • Responsible and accountable for providing Tier 1 level support to all employees/stakeholders at all levels within MUFG, manage all escalation points for complex queries and maintaining a client centric approach to support effective client outcomes.
  • Responsible and accountable for creating, assigning, escalating and resolving cases in accordance with standard operating procedures, policies and service level agreements whilst building trusted relationships to effectively collaborate and resolve issues.
  • Responsible and accountable for managing ER cases as the main point of contact, providing guidance on Employee Relations matters including, but not limited to, Probation Extensions Terminations, Performance Improvement in line with the Capability Policy, Long Term Absence and Flexible Working requests, establishing a trusted relationship with employees and line managers to help resolve issues through guidance and facilitating relevant meetings.
  • Responsible and accountable for being the main point of contact to guide line managers on the Probation process, including extensions and terminations. Establishing a trusted relationship to resolve issues (as defined in the ER matrix) and being the HR representative in the meetings required.
  • Responsible for supporting with the completion of HR internal audits (not limited to HR Shared Services) and liaison with HR Shared Services Manager for signoff (or COE Lead if outside of HR Shared Services). Escalating any issues in a timely manner.
  • Responsible for suggesting, designing and implementing process improvements and efficiencies for the HR Shared Services team to improve historical working practices and design creative solutions that contribute to departmental objectives in support of the MUFG vision.
  • Act as an 'Account Manager' for the HR Advisory Function leading and providing support for ER items as per the ER matrix and Inter-Department Agreement. Including but not limited to disciplinaries, grievances, employment advice, divisional restructures and employee lifecycle queries.
  • Overseeing and partnering with Shared Services Manager on allocation of resources within the HR Shared Services team on key processes supporting the HR Advisory team.
  • Responsible for the document management processes within HR Services, ensuring that all required documentation is filed/scanned accordingly to employee personnel records and archiving.
  • Overseeing additional duties as required to support the HR Shared Services team in various HR projects, providing HR Shared Service input to business requirements and operational readiness identifying opportunities to improve working practices
  • Responsible for coaching managers and employees to use Tier 0 tools where available, and educate on Workday processes and user guides.
  • Responsible for leading, advising and coaching HR Shared Services Advisors and Administrators on employee matters.
  • Responsible for partnering with ER manager to keep up to date with changes in the employment environment and updating the team accordingly.
  • Responsible and accountable for maintaining process documents and guidelines to include any changes to processes that are owned outside of HR Shared Services but are processed within the team. Ensuring any changes are documented, communicated and adhered to whilst maintaining a central repository for all HR process that involve HR Shared Services.
  • Responsible for supporting the HR Shared Services Manager to lead the HR Shared Services team and ensuring workloads and priorities are managed appropriately across the team.
  • Accountable for the investigation and resolution of complex customer escalations/complaints and urgent exceptions from within aligned business area or junior members of the HR Shared Services team.
  • Responsible for advising line managers on policy and procedure escalating where appropriate to the HR Shared Services Senior Advisors.
  • Responsible for ensuring all s

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