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Operations Manager
3 months ago
The successful Operations Manager, based in Bellshill, will be responsible for overseeing operational delivery on a daily basis and will have line management responsibilities for a small team.
Job Requirements
- Responsibility and oversight of the daytoday running of the Logistics Centre, retaining a detailed understanding of what is going on within the operations at all times;
- Oversee consistent delivery of all KPI's;
- Daily analysis and detailed feedback of performance;
- Ensuring a visible culture of continuous improvement;
- Ensure a significant level of employee engagement is taking place, including regular feedback, 1:1s and team meetings;
- Provide assurance on the management of sickness and absence, ensuring that all relevant documentation is fully completed;
- Manage the staff rota and ensure the required levels of resilience at all times;
- Plan weekend resources to deliver all services;
- Liaise regularly and build relationships with stakeholders;
- Take a proactive approach to leading, managing and coaching your team with the aim of developing their general operational skills and encouraging continuous improvement;
- Immediate escalation and flagging of any significant operational issues to the General Manager or Duty Manager;
Key Competencies
- Operational management experience
- Experience of creating a highperforming team culture
- Familiar with a highpace, targetdriven working environment
- Experience of working within a short leadtime environment
- The ability to drive change and operational improvement within a diverse business.
- Confident in challenging the statusquo.
- Ability to receive both positive and negative feedback and provide a balanced response.
- Fully competent in the use of management information tools and has the ability to present data in an appropriate fashion.
- Understands how to manage the workflow of a team and deliver outputs continually and consistently.
- Positive attitude and outlook
- Excellent analytical, organisation and planning skills.
- Welldeveloped communication skills
- People management and leadership skills.
- Ability to operate at pace.
- Motivated and flexible.