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Workforce Information Systems Support Officer

3 months ago

Llanfairfechan, Conwy, United Kingdom Betsi Cadwaladr University Health Board Full time

Job summary

Do you pride yourself on exceptional customer service and have the ability to accurately process high levels of data and information? Are you a team player, who strives to exceed goals, with a proactive "can do" attitude? Do you enjoy learning and developing in a fast paced environment? Do you have a keen eye for detail and enjoy problem solving tasks? If so, look no further, this may be the post for you.

We are the Workforce Systems Information team, responsible for developing and maintaining BCUHB's Electronic Staff Record system (ESR), Establishment Control process and Workforce Information.

We have an exciting opportunity for a motivated individual to join our team, as a Workforce Information Systems Support Officer. The post holder will support the delivery of a comprehensive high quality administrative service.

When in post, the successful candidate will be provided with full training in relation to the area of work, and benefit from a wealth of experience and knowledge which the team hold. You will develop and demonstrate positive values, whilst working towards the organisations purpose to improve health and deliver excellent care.

Some elements of home working may be available for this post and this would be discussed at interview.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

To support in the provision of a quality People Systems and Business Intelligence Service within the Health Board through the production of routine workforce information, data cleansing Electronic Staff Record (ESR), supporting Audit and Project Work as required. Generating an innovative approach to the function, acting on own initiative, taking advice from manager as required.

Complete essential administration tasks such as Data Cleanse, FOI, Overpayments and Leavers Project support, including attending meetings, taking meeting minutes/notes and ensuring all project documentation , actions plans and templates are up to date.

Develop and maintain an effective and efficient knowledge management system to contain all the raw data capture, relevant project paperwork, training materials, benefits realisation, lessons learnt reporting, evaluations to create intelligence to support the project and service improvement across the Health Board.

Acting as a point of contact for the People Systems and Business Intelligence Team and providing support to the Workforce Administrators and Assistants in resolvingday-to-day problems as well as dealing directly with and responding effectively to complex queries from end-users in relation to People Systems and Business Intelligence and where appropriate, passing on relevant information to appropriate colleagues and managers sensitively and autonomously.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications/Experience

Essential

Educated to diploma level or possess appropriate qualifications/experience to support the demands of the post ECDL/ other Microsoft Training Qualification specific to Excel or ability to evidence high level of experience. Evidence of continual professional and personal development.

Desirable

Experience in the delivery of training. CIPD / Studying towards Foundation Prince2 Qualification or appropriate Project Management qualification. Advanced Microsoft or Analytical qualification. Experience within a workforce and OD field, administrative processes and human resources planning.

Skills

Essential

Excellent analytical and problem solving skills. Ability to cope with multiple tasks and prioritise workloads effectively and meet set deadlines. Proven organisational and highly defined communication skills. Highly developed and wide ranging IT Skills Excel, data manipulation, pivot tables, producing graphs. Ability to diagnose problems and propose creative and practical solutions. Report writing skills, specifically around data presentation.

Knowledge

Essential

Establishing links with external organisations. Understanding of the BCU and wider healthcare agenda and how it fits with Workforce and OD operational activity. Understanding of data systems, business processes, methodology and software.

Other Relevant Requirements

Essential

Confident, professional demeanour. Able to work under pressure to meet deadlines. Self motivated and resilient. Ability to travel during the course of work.

Desirable

Welsh speaking.