Nepts Planner Day Controller

The post-holders principal responsibilities and main areas of work are as indicated below. Provide accurate, statistical and management information as and when required. Actively prepare and plan patients to N.E.P.T.S vehicles to maximum effect, ensuringresources are used appropriately, providing effective service coverage with mínimaldisruption of service, minimising journey times of patients wherever possible. Effectivelyplanning of routes and allocation of workloads to N.E.P.T.S vehicles on a daily basis usingour CLERIC computer based planning system.

Report any faults or problems in the Control and Communication equipment, advising theSupervisor or Control Manager of the matter and any action taken, also recording details inthe Control Daily Log on the N.E.P.T.S Computer system. Liaise frequently with hospitals, Ambulance Liaison Officers and patients to ensure theeffective and efficient running of the N.E.P.T.S department. Re-arrange planned work of patient journeys due to short notice staff sickness to ensure thatall patients are conveyed efficiently. To provide training for new staff on N.E.P.T.S procedures and working practices relevant tothe Control and Call taking function or Planning department including Radio, Computersystems and booking procedures.

To facilitate and oversee others who are arranging ECR (Extra Contractual Referrals) knownas private journeys and alternative funding streams e.g. journeys into nursing homes, privatehospitals and out of area transfers. To provide on the job training to all staff required to make ECR bookings ensuring accuracyand compliance with Trust financial procedures are paramount Responsible for the booking of taxis if there are no other resources available, taking financialimplications into account to manage the most appropriate use of resources. Liaise with other Regions if patients are crossing into their area for assistance if necessary.

Deal with verbal complaints as they arise. Provide stats for the N.E.P.T.S Control Manager when required. Responsible for the efficient day to day running of the N.E.P.T.S Control room whenN.E.P.T.S Control Manager/Supervisor is absent, ensuring that all shifts are covered anddealing with staff problems as they arise. Ensure the co-ordination and utilisation of resources is effective.

Configure planning schedules. Determine which type of vehicle should be utilised for particular types of patients. Ensures the co-ordination of long distance journeys with other control centres. Ensures that the Hospital Car Service is used effectively and efficiently.