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1st Line IT Service Desk Agent

3 months ago

Wakefield, Wakefield, United Kingdom Project People Full time
Service Desk Agent

Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners?


We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Wakefield.

Your role will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by our customer.


You will be working on a busy and active service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's.


You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services and technologies being constantly introduced as they continue to modernise and embrace new ways of working.


Your experience

  • Educated to GCSE grade or equivalent
  • Excellent Customer Service Skills.
  • Excellent problemsolving skills.
  • Excellent verbal and written communication skills with an attention to detail.
  • Ability to work as part of a team.
  • High degree of initiative and creativity.
Project People is acting as an Employment Business in relation to this vacancy.