Client Relationship Manager

2 weeks ago


Leeds, Leeds, United Kingdom GHD Full time

Position: Relationship Manager – Contractors

Location: London

Primary Function: As the Relationship Manager for contractors within our Key Client Program, you will play a crucial role in driving exceptional client experiences and fostering growth opportunities for GHD. Your focus will be on cultivating strong relationships with contractors, representing their interests internally, and leading initiatives to enhance collaboration and value delivery.

Key Responsibilities:

Client Engagement and Growth:

Identify, cultivate, and expand relationships with contractors, aiming to secure and grow a significant pipeline of work. Develop and execute a comprehensive growth plan, leveraging CX tools to enhance client experiences and drive sustainable growth. Establish and nurture long-term relationships with contractors, supply chain partners, and key decision-makers to enhance brand recognition and reputation. Drive financial performance by setting ambitious goals, monitoring data to inform investment decisions, and achieving growth targets.

Leadership and Team Management:

Lead a dedicated team focused on addressing the needs and challenges of contractors, ensuring alignment with client engagement best practices. Provide guidance, support, and mentorship to team members, fostering a culture of collaboration, innovation, and continuous improvement. Champion effective client engagement practices and serve as a mentor to the next generation of client leaders within the organization.

Market Insights and Strategy:

Stay abreast of market and client drivers, contributing insights and analysis to inform GHD's response strategies. Lead external campaigns, content, and events aimed at enhancing GHD's brand recognition and reputation among contractors and industry stakeholders. Participate in project acquisition activities, providing guidance on contractor preferences and representing their interests in strategic decision-making processes.

Performance Metrics: Your success will be measured by various key performance indicators, including client engagement metrics, growth in the pipeline of work, strength of relationships, winning work metrics, sustainable growth indicators, delivery excellence, and skill development milestones.

Requirements:

Proven experience in forming strong and collaborative relationships with contractors or similar stakeholders in the market. Leadership experience on major client accounts, with a track record of building and leading high-performing teams. Strong organizational skills, with the ability to manage multiple tasks and meet tight deadlines effectively. Curiosity and a commitment to continuous learning and improvement, particularly in understanding client needs and implementing CX processes and tools. Excellent written and verbal communication skills, with the ability to communicate effectively with diverse audiences. Proficiency in MS Office suites and CRM technology, preferably Salesforce.

If you are passionate about client engagement, driven by excellence, and possess the leadership skills necessary to drive growth, we encourage you to apply for this exciting opportunity to join GHD and make a meaningful impact in the transportation sector. Apply now to be part of our dynamic team



  • Leeds, Leeds, United Kingdom QA Full time

    The role: Sales / Account Manager / Client Relationship Manager Location: Leeds, Hybrid – 3 days in the office & 2 days at home Contract: Full time, 37.5 hrs per week Package: competitive base salary with an uncapped commission and incentive-based rewardsVacancy Closing 24th May 2024 Job purpose: You will join QA as a Client Relationship Manager; your...


  • Leeds, Leeds, United Kingdom Marmion Full time

    Leeds City Centre Modern OfficeHybrid working£27,000 - £32,000pa DOE basic salaryQuarterly bonuses + commission25 days annual leave (+ bank holidays) increasing to 30 days (+1 per year)Rapid Career progression opportunities within an established and fast-growing business.Potential for overseas travelVibrant company culture & supportive senior leadership...


  • Leeds, Leeds, United Kingdom Marmion Full time

    Leeds City Centre Modern OfficeHybrid working£27,000 - £32,000pa DOE basic salaryQuarterly bonuses + commission25 days annual leave (+ bank holidays) increasing to 30 days (+1 per year)Rapid Career progression opportunities within an established and fast-growing business.Potential for overseas travelVibrant company culture & supportive senior leadership...


  • Leeds, Leeds, United Kingdom Blue Octopus Full time

    1x Permanent, Full Time 1x 18 Months Fixed Term Contract The objective of the Client Relationship Management team is to maintain a trusted, collaborative, and sustainable partnership with our Partner Funds as we see change in their strategic objectives, the regulatory environment, and political landscape. Being the first point of contact for clients, a key...

  • Relationship Manager

    2 weeks ago


    Leeds, Leeds, United Kingdom Aspion Search Full time £25,000 - £28,000

    Junior Relationship Manager Leeds £Do you have experience managing key accounts, maintaining relationships, and understanding their requirements? This company specialises in online retail within a niche market. This business is committed to offering continuous learning opportunities for our team members, providing a real chance for growth and increased...

  • Relationship Manager

    2 weeks ago


    Leeds, Leeds, United Kingdom Aspion Search Full time £25,000 - £28,000

    Do you have experience managing key accounts, maintaining relationships, and understanding their requirements? This company specialises in online retail within a niche market. This business is committed to offering continuous learning opportunities for our team members, providing a real chance for growth and increased responsibility. As a Junior...

  • Relationship Manager

    4 weeks ago


    Leeds, Leeds, United Kingdom Idex Full time

    A rare opportunity has arisen with a leading private bank who require a Wealth Manager to join their busy team based in the center of Leeds.The existing team currently manage over £1bn of ultra-high-net-worth private client assets which continues to grow via internal channels, along with a strong existing network of professional introducers. The Wealth...

  • Relationship Manager

    1 month ago


    Leeds, Leeds, United Kingdom Idex Full time

    A rare opportunity has arisen with a leading private bank who require a Wealth Manager to join their busy team based in the center of Leeds.The existing team currently manage over £1bn of ultra-high-net-worth private client assets which continues to grow via internal channels, along with a strong existing network of professional introducers. The Wealth...


  • Leeds, Leeds, United Kingdom Client Full time

    Field Sales Area Manager (Technical/Medical/H&S/Fire Safety Products) Leeds Field role - Covering the North of England £38,000 + Commission (OTE up to 48k) + Company Vehicle + Industry Training + Long-Term Career Development + Highly Stable Business + Autonomy + 33 Days Holiday + Company BenefitsExcellent opportunity for a Field Salesperson to join a global...

  • Client Manager

    5 days ago


    Leeds, Leeds, United Kingdom Aimee Willow Connex Limited Full time

    Client ManagerLocation: Head office Leeds (Role to cover a North West Patch)The RoleTo manage a designated portfolio of clients and maintain a full working knowledge of all clients.Maintaining first-class client relationships, ensuring that excellent levels of service are delivered so that client satisfaction levels remain high.To ensure that no client...

  • Client Manager

    2 weeks ago


    Leeds, Leeds, United Kingdom Direct Recruitment Full time £48,000

    Client Manager – Leading Shopper Marketing Agency | Major Retail Brand - Media Planning | Leeds/Remote | up to £48k + bonusHave you got what it takes to succeed The following information should be read carefully by all candidates.The AgencyOur client has an extraordinary culture built by exceptional people and it's because of this that they have been...

  • Client Manager

    2 weeks ago


    Leeds, Leeds, United Kingdom TransUnion Full time

    TransUnion UK provides the data, analytics and software that enable businesses to build more valuable customer relationships. We specialise in managing consumer data for businesses across every sector. We focus on developing innovative products and services that help businesses make smarter and more informed decisions throughout the customer lifecycle. The...


  • Leeds, Leeds, United Kingdom MERJE Ltd Full time

    MERJE are partnered with an established Yorkshire based Financial Services organisation in their search for an Interim Supplier Relationship Manager.This position is offered for a minimum of 3 months on a FTC or interim day rate basis - rates / salary negotiable.What will you be doing:Responsible for delivering and implementing supplier specific Vendor...

  • Client Manager

    2 weeks ago


    Leeds, Leeds, United Kingdom Morgan King Professional Services Full time

    Employment Type: Full-Time Our client is a dynamic and innovative education business dedicated to transforming learning experiences within B2B sectors. Our client runs fully funded training courses for out-of-work adults seeking new professional paths and individuals currently employed who wish to retrain. Their training courses provide students with a BTEC...

  • Client Manager

    2 weeks ago


    Leeds, Leeds, United Kingdom All In. Leeds. Full time

    FPP is all about shoppers: understanding them, communicating with them and finding ways to make it easier for them to choose our client's brands. We're good at it and proud of our people, their experience, passion and skills. We work with major household brands so you will get the chance to see evidence of your work; we are an innovative agency and work...


  • Leeds, Leeds, United Kingdom Jo Holdsworth Recruitment Full time

    Owing to their continued growth and success, they are seeking to recruit an experienced Client Success Manager to oversee a diverse portfolio of complex accounts. In this hands-on role, you will ensure all clients receive exemplary service, demonstrating a thorough understanding of success drivers and best practices to maximize client retention, revenue...

  • Client Manager

    2 weeks ago


    Leeds, Leeds, United Kingdom TransUnion Full time

    TransUnion's Job Applicant Privacy Notice What We'll Bring: TransUnion UK provides the data, analytics and software that enable businesses to build more valuable customer relationships. We specialise in managing consumer data for businesses across every sector. We focus on developing innovative products and services that help businesses make smarter and...


  • Leeds, Leeds, United Kingdom Clear Edge International Search & Selection Ltd Full time

    About Us: We are a dynamic and innovative events business based in the vibrant city of Leeds, specializing in creating memorable and impactful experiences for our clients. As we continue to grow, we are seeking a highly motivated and skilled Client Manager to join our team and play a key role in maintaining and expanding our client...


  • Leeds, Leeds, United Kingdom Corporate Recruitment Solutions Full time

    Job Title: Relationship Director - Healthcare - Ethical BankSalary: Competitive plus strong benefitsAbout the RoleOur client is a fully independent bank who offer an alternative ethos centred around positive social impact. Due to continued growth they have a brand-new role for an experienced Relationship Director with a background in the Healthcare space.The...


  • Leeds, Leeds, United Kingdom Arts Council England Full time

    Relationship Manager, Theatre (ND7) Contract: Fixed Term until 31 March 2025, working 35 hours per week (Arts Council also values flexibility and encourages applications from individuals requiring it) Salary: £35,225 per annum plus benefits such as a final salary pension scheme, generous annual leave, and flexible and hybrid working. Location: Leeds (Hybrid...