Client Manager

2 weeks ago

Leeds, Leeds, United Kingdom TransUnion Full time
TransUnion UK provides the data, analytics and software that enable businesses to build more valuable customer relationships.
We specialise in managing consumer data for businesses across every sector.

We focus on developing innovative products and services that help businesses make smarter and more informed decisions throughout the customer lifecycle.

The Client Manager is responsible for delivering high quality account management for their portfolio of clients, as the key interface between the Client and the internal business units within TU.

Responsible for improving user onboarding time and experience
Increase customer retention through relationship focused client management

Churn management and customer retention: Gather data points to prevent churn through proactive engagement, anticipating the customer's needs and solving problems before they happen, ultimately increasing customer retention.

Educate customers and improve customer experience: Identify opportunities for ongoing product education to drive adoption of new features when available.

Active and passive customer feedback collection

Customer needs:
proactively liaise with the sales teams and account managers to gain an understanding of customer needs, intended use and objectives for product usage and joint ownership with account managers for customer success journeys

Project management:
post-sale project management of deliverables to the customer including customer usage reports and analysis, issue/query resolution, troubleshooting and client onboarding engagements

Takes ownership of the Client Management & TU Business goals, independently delivering and executing against these, to promote and develop yourself, in order to provide expert management of the client base.

Empathy to pro-actively manage customer concerns and issues while building strong relationships internally & externally to persuasively communicate ideas, handle customer frustration and dissatisfaction.

Experience with Salesforce to use and analyse data points in the aid of crafting customer success journeys. Must have a sound working knowledge of software applications such as Microsoft Excel, Word, PowerPoint, and Visio
Good project and time management skills to manage numerous customer and internal stakeholder touch points
W e're happy to talk flexible working .

We operate a hybrid model allowing you to explore the balance of work and hours from home and/ or from our offices in Leeds or London .


~ 26 days' annual leave + bank holidays (increasing with service)

G lobal paid wellness days off + a bonus day off to celebrate your birthday
A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
P rivate health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
Access to our diversity forums and communities so you can get involved in causes close to your heart
We are open to exploring training and development opportunities for the right candidate to ensure you are successful.

This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond.

If the role is advertised as full time, don't let this stop you from applying.

Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you.

When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality.

Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting .Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video.

LI-Hybrid

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics.

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