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Administration Team Supervisor

3 months ago

Lincoln, Lincolnshire, United Kingdom Lincolnshire Community Health Services NHS Trust Full time

Lincolnshire Integrated Sexual Health (LiSH) Services have an exciting opportunity to join their countywide team as an Administration Team Supervisor.


The post is based in Lincoln, however the post-holder will be required to travel to our other two main sites (Grantham and Boston) to support team members based there.

There will also be occasional travel to work with the wider team at our satellite clinics (Louth, Skegness, Gainsborough).

Access to own vehicle or reliable countywide public transport is essential for this role.


Authorising of annual leave and sickness reporting within the administrative team, ensuring at all times there are adequate staffing levels.


Supporting senior clinical team with data input and admin tasks associated with health practitioners and support staff electronic rota system to ensure adequate and appropriate skill mix in clinics clinics.


The post holder will provide daily supervision of the administration team including training and monitoring effective communication by telephone, face to face and digital, ensuring a courteous and confidential service is maintained.


Deal with any conflict and solve problems relating to the administration department in a timely manner, employing a lesson learnt approach.

Maintain personal development and take active part in learning opportunities. Clinical supervision with a senior team member to be completed regularly.

When required attend management meetings with relevant information to support the decision making processes. This may require preparing data and/or collecting information in advance of meetings in various formats.

Ensure process and procedures for the department are relevant and up to date, amending as required. Including the transition of new ways of working.


Responsible for monitoring LiSH Business Continuity Plans and Standard Operating Practices (SOPs) are up to date with support of senior clinical team.


Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagementin the 2021 NHS National Staff Survey.


LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives.

Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments.

Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.


To ensure the department delivers a good level of all administrative duties and ensure clients/patients are dealt with in a timely manner so they have a positive experience.

To manage adequate and appropriate administrative staff cover across the county by coordination of the countywide workforce.


The post holder will provide daily supervision of the administration team including training and monitoring effective communication by telephone, face to face and digital, ensuring a courteous and confidential service is maintained.