Patient Pathway Co-ordinator

1 week ago

Oxford, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

Are you looking for a career where you can really make a difference and at the same time learn valuable new skills? Our administrative staff provide essential support to the clinical teams striving to ensure the patients' experience is what we would expect for our own family and friends.

Because we understand and value the contribution of administrative staff in our teams we invest in training and development to make sure our staff are equipped with the right skills and knowledge.


The post holder will be expected to provide cross cover across the Urology Administrative team as directed by the Team leader on a day-to-day basis according to service need.


Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience.

Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.


  • Provide primary administrative support to consultants, clinical staff, and all patients under their care, including diary administration, correspondence support and other administrative duties as required.
  • Type or use Trust digital transcription systems to produce clinical correspondence to inform referrers, patients, and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of being received within 10 working days from the point of clinical delivery/decision.
  • Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the Consultant or other clinical staff.
  • Monitor urgent investigation requests to ensure they are processed appropriately.
  • Maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results and other notes are filed in the correct patient notes, in either paper or electronic record systems.
  • Follow the Trust tracking procedure for the movement of all patient notes.
  • Update patient details on Trust and departmental patient record systems to include ensuring patients that require discharge are processed accordingly and Patients Missing Follow Up List is updated.
Closing date and time-8th January 2023, 11.59 PM

NOTE:
Previous applicants need not apply


The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.


Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.

Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Main Tasks and Responsibilities
Inpatient / Day Case Pathway

  • Add to the EPR inpatient / daycase waiting lists all patients requiring
admission.

  • Process inpatient / daycase admissions on EPR and TIMS, where
appropriate having agreed a TCI with the patient, in line with local booking
procedures.

  • Book pre-operative assessment appointments or liaise with the centralised
Pre

  • Operative Assessment Service for patients requiring an inpatient /
daycase procedure.

  • In line with service protocols communicate basic clinical information to
patients relating to their procedures and treatments, ensuring appropriate
distribution of patient information booklets.

  • Actively review patient DNAs, liaising with the appropriate clinical staff and reschedule patient procedures in line with agreed local processes.
  • Liaise with theatres to ensure that specialist equipment is available where needed and theatre slots are utilised appropriately. Ensure ward, surgery areas and clinical teams are aware of patients who have been booked in for surgery and any specialist requirements for the admission.
  • Inform and liaise with the Clinical Site Management Team and Clinical Team that ITU/HDU beds have been booked for elective patients where needed.
Pathway Tracking

  • To understand 18 weeks referral to treatment (RTT) rules and use them in conjunction with the OUH Elective Access Policy to proactively manage all elective patientpathways.
  • Undertake validation of the 18 week RTT PTLs and contribute to the validation of the cancer PTL where appropriate. Investigate and take appropriate action where pathways are incomplete to ensure that patients are treated in clinical priority and breach date order and that reporting on performance and waiting times is robust.
  • Book inpatient and

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