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Event Corporate Receptionist

3 months ago

London, Greater London, United Kingdom Rapport Guest Services Full time
Job Introduction

We are looking for an Events Corporate Receptionist to provide a great first impression of our company and be part of our dedicated team for one of our multi-property client sites based in London.


The Events Corporate receptionist is responsible for the Ground Floor reception including the management of the events space and bookings.

This role is working Monday to Fridays, 40 hours per week.

Responsibilities will include:

  • Ensuring a seamless and personal guest journey
  • Welcoming guests at reception
  • Acting on all requests that guests might have in a efficient, friendly and timely manner.
  • Handling external and internal calls in a professional manner
  • Liaising with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your guests
  • Flexible and adaptable to providing ad hoc services as and when required
  • Always acting according to Rapport and the client's standards
  • First point of contact for all tenants and guests entering the building, adhering to visitor management check in procedures.
  • Management of event space and bookings in the club lounge on the 15th Floor.
  • Demonstration of service excellence, creating seamless guest experiences.
  • Share our Rapport values
    :_Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together_:
  • Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs)
  • Have an excellent command of English, verbal and written
  • Be creative, proactive, organised, detailoriented, processdriven, and resourceful with a cando attitude
  • Have the ability to work independently and as part of a large team
  • Display excellent personal presentation and interpersonal skills
  • Have passion to deliver excellent guest service in everything that they do
  • Preferably have previous experience in frontofhouse within a luxury hotel, premium airlines, or a corporate business environment
About The Company

_ Some of our benefits include__:_

  • Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands
  • A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
  • Receive cash rewards every time you spend and use them on a wide range of brands
  • Financial rewards for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
  • Contributory pension scheme
  • Access to wellness programs to promote the mental health and wellbeing of our Ambassadors
  • Employee Assistance Program to guide and support our team members
  • Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
  • Learning & development opportunities to support your personal and professional development and growth
  • WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
  • One Paid Day for Charity Work

Why Rapport?


Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities.

We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.


We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds.

We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.


Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.


Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.


About the Company


Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services.

Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.


We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.


Our most prestigious awards include:

  • In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Co