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Senior Customer Services Assistant

3 months ago

Chesterfield, Derbyshire, United Kingdom Global Brands LTD Full time

Job description


Global Brands is the leading independent drinks brand development business, which owns, markets, and distributes a broad portfolio of well-known beverages across the on trade and off trade channels.

Our product portfolio includes our award-winning
Franklin & Sons premium soft drinks & craft mixer range, well-loved brands such as
VK, HOOCH, All Shook Up, Shake Baby Shake, premium spirits, and beer.

We have the ambition to become the UK's No.1 independent drinks company and build on our global success where our brands are on back bars & retailer's shelves in 72 overseas markets.

Our modern and open plan Head Office is based within our own award-winning hotel
CASA in Chesterfield, North East Derbyshire.


We are now seeking a
Senior
Customer Services Assistant with excellent organization and communication skillsto join our head office team.

This is a full-time role Monday to Friday 0900 / 1700 with 1 hour lunch-break.

Typical activities in the role will include:

  • Answering incoming calls and taking appropriate action for each call
  • Be the first point of contact for customer orders and queries for both external and internal customers
  • Resolving customer queries
  • Update and review team procedures
  • Take payments for cash and pro forma orders
  • Accepting and checking internal stock deliveries (some lifting involved)
  • Sending out samples to customers and prospects
  • Outbound calling to existing customers to make them aware of new products and deals
  • Upselling and Cross selling where appropriate
  • Carrying out various associated administrative tasks as and when required
  • Deputising for the Manager in their absence
  • Transferring data using Microsoft Excel, interpreting information, creating reports and providing analysis of sales to the Manager. Therefore, a thorough knowledge of and experience in working with Excel is essential for this role.
  • Prioritising and allocating workload for the Customer Service Team
  • Quality checking orders within the team
  • Communicating with other internal teams
  • Building relationships with Sales colleagues
Initial interviews will be via Indeed Video software/Teams/Zoom to suit

Global Brands manages all its recruitment processes internally.

Job Types:
Full-time, Permanent

Salary:
Up to £26,000.00 per year

Benefits:

  • Additional leave
  • Casual dress
  • Company events
  • Company pension
  • Discounted or free food
  • Employee discount
  • Onsite parking

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

Ability to commute/relocate:

  • Chesterfield, S41 7JB: reliably commute or plan to relocate before starting work (required)

Work authorisation:

  • United Kingdom (required)

Work Location:
One location

Reference ID:
Customer Services Dept