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Customer Supply Executive

3 months ago

Enfield Town, Greater London, United Kingdom Beavertown Brewery Full time

ROLE OVERVIEW
We are looking for a Customer Supply Executive to join the Customer Supply Team.

  • This role will report into the Customer Supply Manager and will be responsible for communicating directly with customers regarding salesrelated enquiries and orders.
  • To be successful in this role, you will need excellent communication skills, an uptodate understanding of tax legislation/compliance procedures and time management skills.

DUTIES & RESPONSIBILITIES

  • To capture and manage all customer orders and ensure they are acknowledged, processed, and booked within deadline
  • Ensure accurate and timely reporting and data entry into SAP
  • Preparing UK and export orders, including supporting with shipping (and customs documents / liaise with customs broker)
  • Responsible for accuracy of inventory levels; point person for all stock queries and communicate to relevant key stakeholders internally and externally
  • Maintain clear, timely communication with customers
  • Developing close working relationships with customer order placement teams (head office or depot) to maintain world class service standards
  • Providing data/support to sales team as needed with onboarding of new customers
  • Enter all new product information into SAP
  • Supporting with organising and scheduling collections
  • Preparing export orders, including shipping and customs documents (and liaise with customs broker)
  • Liaise with the Finance team regarding debtors, invoice queries/payments
  • Processing all credit notes and returns
  • Filing all signed invoices in a timely manner
  • To capture and manage all customer orders and ensure they are acknowledged, processed, and booked within deadline
.

  • Liaise with transport companies to arrange collection, communicate delays, and manage accordingly.
  • Report issues, and inefficiencies of importers and their hauliers and make suggestions for improvement.
  • Support with processing of marketing materials to support brand development
  • Any other duties as required by management for the smooth and efficient operation of the department.

SKILLS & EXPERIENCE REQUIRED

  • Exemplary organisational skills
  • Strong sense of urgency
  • Solid communication and people skills
  • Solid time management skills
  • Ability to multitask
  • Ability to work independently and within a team to accomplish goals
  • Previous administrative experience
  • Proficient with Microsoft Office