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Customer Services Co-ordinator
3 months ago
THE ROLE:
We are seeking a
Customer Services Co-ordinator (Site Services Support Controller) who is able to plan, monitor and control the day to day operations of our Service Engineers and the programme maintenance, reactive work, quoted work and warranty repairs in the South Region.
THE DUTIES:
- To be the point of contact for our engineers, supporting them in their work with good communications, forward planning, and best use of their time and skills as a valuable resource when urgent work is required.
- Working closely with the Team Lead, Service Managers, and their Deputies to ensure a full understanding of engineer's appropriate skills set, availability, logístical routing, site specific options and customers preferences.
- Raising and allocating of service orders, ordering parts and scheduling maintenance to the appropriate engineer in the most cost effective and efficient manner.
- To receive telephone calls from the Company's customers.
ABOUT YOU:
- Basic understanding of the air conditioning, chiller and /or combustion market would be an advantage but not essential as training will be provided.
- A customer service/supply chain background is not essential but would be an advantage.
- Excellent PC/ computer and data inputting skills and the ability to use software e.g., Microsoft Word and Excel.
- Clear and effective verbal and written communication skills.
- Good interpersonal skills with a confident and polite telephone manner.
- Must be able to balance priorities and work calmly under pressure.
- Experience of using Customer Relationship Management (CRM) systems e.g., Moby and Dynamics would be an advantage, although training will be provided.
ABOUT US:
Today FläktGroup is one of the global leaders with +600 MEUR in sales to more than 65 countries and headquartered in Herne, Germany.
With the widest product range in the industry, our products are found everywhere from homes, offices and schools, to hospitals, data centres, subways and offshore.
Job Types:
Full-time, Permanent
Salary:
£23,460.00 per year
Benefits:
- Additional leave
- Company pension
- Health & wellbeing programme
- Onsite parking
- Referral programme
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Education:
- GCSE or equivalent (preferred)
Work authorisation:
- United Kingdom (required)
Work Location:
In person
Application deadline: 14/08/2023
Reference ID:
FGUK0023