Customer Host

2 weeks ago

Accrington, Lancashire, United Kingdom The Fedcap Group Full time

The Role


The Customer Host is responsible for providing general office administrative duties, answering first line participant queries and providing an excellent customer focused service, in a result driven environment.

This is an office based position in
Accrington with a salary of
£21,255.

You will be

  • Responding to first line enquiries from customers or colleagues, managing the arrival of participants on site and sign posting effectively to the relevant activity and colleague
  • The Customer Service Champion for the office
  • Administering Petty Cash and assist with associated payments
  • Capturing walk in referrals in a timely manner and work closely with branch engagement team to ensure referrals can be processed in line with agreed service level agreements (SLAs)
  • Maintaining the office job vacancies board and work closely with the branch employment services team, to ensure the board is renewed and kept current over the course of the working week
  • Collating "good news" stories working closely with Employment Advisors, Employer Consultants, and participants, liaise with marketing and social media teams to ensure these are shared internally and externally with relevant thirdparty organisations (e.g. Job Centres)
  • Assisting the team in ensuring a high level of customer engagement or reengagement and ensure participant records are maintained to reflect contact or attempted contact made
  • Locating and extracting specified information from files, document and records as requested to support analytical or reporting requirements and to support quality and compliance within branch
  • Any other ad hoc duties in line with delivery programme requirements.

Person Specification

About you
Can you embrace our company values which are
Kindness, Respect, Integrity, and Innovation?

Experience, Knowledge and Qualifications

  • Experience of general office administrative duties
  • Experience of answering first line customer queries and providing customer focused service delivery in a result driven environment
  • The ability to build rapport and work effectively in a sometimeschallenging environment
  • Experience of appropriate IT systems including Microsoft office packages and databases

Key Competencies:

  • Adaptability
  • Customer centric
  • Rapport building
  • Resilience
  • Quality & compliance.
  • You won't work on weekends or bank holidays
  • A monthly benefits scheme worth £500 with access to over 900 retailers
  • A cycle to work scheme that is open all year long
  • Laptop and mobile phone for every employee
  • Employee assistance programme (EAP). A telephone service offering various support services including emotional support, stress helpline amongst others.
  • The opportunity of an Institute of Employability Professionals (IEP) qualification for all employees
  • A twoweek Induction and training programme
  • Company annual leave, including a buy/sell scheme
  • Free life cover
  • Pension with a 4% match from Fedcap

Additional information

Equality, Diversity, and Inclusion

Disability confident employer and Access to work


As a Disability confident employer, we work in partnership with other organisations' to underpin the governments aspiration to support disabled customers into work.

This includes but not limited to making reasonable adjustments and providing specialist equipment to those who need it so they can work in a comfortable working environment.


Veterans and service personnel


Fedcap is positive about employing veterans and service personnel spouses or family members as part of our commitment to upholding principles of the Armed Forces Covenant.


Mission:

To create opportunities for people by designing and delivering innovative, sustainable solutions and creating measurable changes for those who are socially disadvantaged.


Fedcap Employment and Fedcap Employment Scotland delivers employability solutions across the UK to build communities through a blend of local frontline professional teams and like-minded supply chain partners, using innovative and tested ideas developed both locally and internationally.

Our service is designed to give each individual the best opportunity according to his/her abilities and needs.

Our programs provide targeted employment supports to a range of underserved groups, including single parents, people who were previously incarcerated and individuals with health, mental health and/or substance use conditions.

Fedcap Employment and Fedcap Employment Scotland joined The Fedcap Group in 2018.

  • Digital Category Merchandiser

    2 weeks ago

    Accrington, Lancashire, United Kingdom Bensons for Beds Full time

    Bensons for Beds is looking for a new Digital Category Merchandiser to join our Digital team based in Accrington.Working on a Full time basis, your role will be to manage all Bensons for Beds pages within you assigned categories, ensuring all products are displayed in the right way, making it easy for our customers do their own research before buying their...

  • Customer Host

    4 weeks ago

    Accrington, United Kingdom The Fedcap Group Full time

    **Customer Host (Front of House - Reception)** **Salary**:£21,255 **Location**:Office-based in Accrington **The Role** The Customer Host (Front of House - Reception) will create a positive first impression ensuring all our customers receive a warm and friendly welcome. You will be passionate about delivering professional, efficient and exceptional...

  • Customer Host

    4 weeks ago

    Accrington, United Kingdom The Fedcap Group Full time

    **Customer Host (Front of House - Reception)** **Salary**:£21,255 **Location**:Office-based in Accrington **The Role** The Customer Host (Front of House - Reception) will create a positive first impression ensuring all our customers receive a warm and friendly welcome. You will be passionate about delivering professional, efficient and exceptional...

  • Customer Host

    3 weeks ago

    Accrington, United Kingdom The Fedcap Group Full time

    **The Role** The Customer Host is responsible for providing general office administrative duties, answering first line participant queries and providing an excellent customer focused service, in a result driven environment. This is an office based position in **Accrington **with a salary of **£21,255.** **You will be ** - Responding to first line...

  • Administrator / Host / Pa

    2 weeks ago

    Accrington, United Kingdom Square Peg Associates Ltd Full time

    **Role**:Administrator / Host / PA **Location**: Accrington **Salary**:Negotiable **Benefits**:32 days holiday, company pension scheme, free parking, onsite restaurant with great subsidised meals and healthy snacks, lots of socials and summer / Xmas events. **OFFICE HOURS - **MONDAY TO FRIDAY - 9am - 5pm (flexibility required to accommodate early/late...

  • Customer and Sales Advisor

    3 weeks ago

    Accrington, United Kingdom MBE Worldwide Full time

    People, Innovation and Talent are the core of our organization and we endeavour to commit to our people by providing exciting opportunities for development whilst ensuring we maintain a people focused culture, as we continue to expand. We have an exciting opportunity for a **Customer and Sales Advisor, **to join our team in Accrington **Person...

  • Customer and Sales Advisor

    4 weeks ago

    Accrington, United Kingdom MBE Worldwide Full time

    People, Innovation and Talent are the core of our organization and we endeavour to commit to our people by providing exciting opportunities for development whilst ensuring we maintain a people focused culture, as we continue to expand. We have an exciting opportunity for a **Customer and Sales Advisor, **to join our team in Accrington **Person...

  • Customer Service Assistant-school Leisure Assistant

    2 weeks ago

    Accrington, United Kingdom Vivify Venues Full time

    This role comprises **evenings, weekends**, and **school holiday camps!** **Contract Type**:part time, 0 (zero) hours, permanent **Address**: Hilltop Dr, Marple, Stockport SK6 6LB **Job Purpose**:To welcome our Hirers and their groups into the schools’ facilities ensuring all facilities are opened and set up on time for each group to be able to enjoy...

  • Customer Service Assistant-school Leisure Assistant

    2 months ago

    Accrington, United Kingdom Vivify Venues Full time

    This role comprises **evenings, weekends**, and **school holiday camps!** **Contract Type**:part time, 0 hours, permanent **Address**: Haworth St, Oswaldtwistle, Accrington BB5 3EA **Job Purpose**:To welcome our Hirers and their groups into the schools’ facilities ensuring all facilities are opened and set up on time for each group to be able to enjoy...

  • Customer Service Assistant-school Leisure Assistant

    1 day ago

    Accrington, United Kingdom Vivify Venues Full time

    This role comprises **evenings, weekends**, and **school holiday camps!** **Contract Type**:part time, 0 hours, permanent **Address**: Haworth St, Oswaldtwistle, Accrington BB5 3EA **Job Purpose**:To welcome our Hirers and their groups into the schools’ facilities ensuring all facilities are opened and set up on time for each group to be able to enjoy...

  • Central Sales Specialist

    3 weeks ago

    Accrington, United Kingdom MBE Worldwide Full time

    **Person Specification**: A highly focused individual, a team player, willing to take initiative with the ability to own prioritise workload. Excellent interpersonal skills and ability to project manage, negotiate and work successfully with stakeholders including colleagues, customers and external contacts. Excellent written and spoken English. Strong IT...

  • Central Sales Specialist

    2 weeks ago

    Accrington, United Kingdom MBE Worldwide Full time

    **Person Specification**: A highly focused individual, a team player, willing to take initiative with the ability to own prioritise workload. Excellent interpersonal skills and ability to project manage, negotiate and work successfully with stakeholders including colleagues, customers and external contacts. Excellent written and spoken English. Strong IT...

  • Compliance Administrator

    4 weeks ago

    Accrington, United Kingdom Compass Corporate Services Full time

    £23,000 - £26,000 Permanent role Accrington, Lancaster Compass are delighted to be working with a renowned logistics organisation that provide delivery services from the world's leading couriers. They are looking for a responsible and committed compliance administrator to join their team. **Main responsibilities of the role include**: Carry out...

  • Compliance Specialist

    3 weeks ago

    Accrington, United Kingdom Mail Boxes Etc. Full time

    People, Innovation and Talent are the core of our organization and we endeavour to commit to our people by providing exciting opportunities for development whilst ensuring we maintain a people focused culture, as we continue to expand. We have an exciting opportunity for a **Compliance Specialist, **to join our team in Accrington **Person...

  • Auction Assistant

    3 weeks ago

    Accrington, United Kingdom International Auctions Ltd Full time

    **Job description** International Auctions is a large commercial auction house, creating an exit route for large blue chip companies. We are looking for an individual who will join our Auction Team, We host two auctions a week comprising of a variation of households goods, electronics, kitchen appliances, clothing & other variations of categories. Each...

  • Kyc Compliance Administrator

    2 months ago

    Accrington, United Kingdom Mail Boxes Etc. Full time

    People, Innovation and Talent are the core of our organization and we endeavour to commit to our people by providing exciting opportunities for development whilst ensuring we maintain a people focused culture, as we continue to expand. We have an exciting opportunity for a **Compliance Specialist, **to join our team in Accrington **Person...

  • Kyc Compliance Administrator

    3 weeks ago

    Accrington, United Kingdom Mail Boxes Etc. Full time

    People, Innovation and Talent are the core of our organization and we endeavour to commit to our people by providing exciting opportunities for development whilst ensuring we maintain a people focused culture, as we continue to expand. We have an exciting opportunity for a **Compliance Specialist, **to join our team in Accrington **Person...

  • Digital Category Merchandiser

    3 weeks ago

    Accrington, United Kingdom Bensons for Beds Full time

    Bensons for Beds is looking for a new Digital Category Merchandiser to join our Digital team based in Accrington. Working on a Full time basis, your role will be to manage all Bensons for Beds pages within you assigned categories, ensuring all products are displayed in the right way, making it easy for our customers do their own research before buying their...

  • Ecommerce Merchandiser

    2 weeks ago

    Accrington, United Kingdom Bensons for Beds Full time

    Bensons for Beds is looking for a new Digital Category Merchandiser to join our Digital team based in Accrington. Working on a Full time basis, your role will be to manage all Bensons for Beds pages within you assigned categories, ensuring all products are displayed in the right way, making it easy for our customers do their own research before buying their...

  • Ecommerce Merchandiser

    3 weeks ago

    Accrington, United Kingdom Bensons for Beds Full time

    Bensons for Beds is looking for a new Digital Category Merchandiser to join our Digital team based in Accrington. Working on a Full time basis, over a 12 month fixed term contract, your role will be to manage all Bensons for Beds pages within you assigned categories, ensuring all products are displayed in the right way, making it easy for our customers do...

  • Digital Category Merchandiser

    3 weeks ago

    Accrington, United Kingdom Bensons for Beds Full time

    Bensons for Beds is looking for a new Digital Category Merchandiser to join our Digital team based in Accrington. Working on a Full time basis, your role will be to manage all Bensons for Beds pages within you assigned categories, ensuring all products are displayed in the right way, making it easy for our customers do their own research before buying their...