Current jobs related to Head of CRM - London, Greater London - BBC

  • Salesforce Marketing Cloud Developer

    3 weeks ago

    London, Greater London, United Kingdom Ministry of CRM Full time

    About the RoleWe are seeking a highly skilled Salesforce Marketing Cloud Developer to join our team at Ministry of CRM. As a key contributor, you will play a crucial role in the development and support of solutions using Salesforce Marketing Cloud and integrated marketing technologies.Key ResponsibilitiesDesign, develop, and implement scalable marketing...

  • Salesforce Marketing Cloud Developer

    3 weeks ago

    London, Greater London, United Kingdom Ministry of CRM Full time

    About the RoleWe are seeking a highly skilled Salesforce Marketing Cloud Developer to join our team at Ministry of CRM. As a key contributor, you will play a crucial role in the development and support of solutions using Salesforce Marketing Cloud and integrated marketing technologies.Key ResponsibilitiesDesign, develop, and implement scalable marketing...

  • Head of CRM

    3 weeks ago

    London, Greater London, United Kingdom Understanding Recruitment NFP Full time

    Job Title: Head of CRMAbout the Role:We are seeking a highly skilled and experienced Head of CRM to lead our data operations team. As a key member of our organization, you will be responsible for overseeing all data-related activities, ensuring smooth data collection, integration, and analysis.Key Responsibilities:Lead and develop a data operations team,...

  • Head of CRM

    3 weeks ago

    London, Greater London, United Kingdom Understanding Recruitment NFP Full time

    Job Title: Head of CRMAbout the Role:We are seeking a highly skilled and experienced Head of CRM to lead our data operations team. As a key member of our organization, you will be responsible for overseeing all data-related activities, ensuring smooth data collection, integration, and analysis.Key Responsibilities:Lead and develop a data operations team,...

  • Head of CRM and Loyalty

    1 day ago

    London, Greater London, United Kingdom Lucid Support Services Ltd Full time

    Head of CRM and Loyalty Job DescriptionLucid Support Services Ltd is seeking a highly skilled and experienced Head of CRM and Loyalty to join our team. As a key member of our organization, you will be responsible for planning, managing, and executing all activities related to CRM and loyalty programs.Key Responsibilities:Develop and implement a comprehensive...

  • Head of CRM and Loyalty

    2 days ago

    London, Greater London, United Kingdom Lucid Support Services Ltd Full time

    Head of CRM and Loyalty Job DescriptionLucid Support Services Ltd is seeking a highly skilled and experienced Head of CRM and Loyalty to join our team. As a key member of our organization, you will be responsible for planning, managing, and executing all activities related to CRM and loyalty programs.Key Responsibilities:Develop and implement a comprehensive...

  • Head of CRM and Loyalty

    1 week ago

    London, Greater London, United Kingdom Lucid Support Services Ltd Full time

    Head of CRM and LoyaltyWe are seeking a highly skilled and experienced Head of CRM and Loyalty to join our team at Lucid Support Services Ltd.The successful candidate will be responsible for leading the development and maintenance of our CRM and loyalty systems, ensuring they meet the needs of our customers and stakeholders.Key Responsibilities:Plan,...

  • Head of CRM and Loyalty

    1 week ago

    London, Greater London, United Kingdom Lucid Support Services Ltd Full time

    Head of CRM and LoyaltyWe are seeking a highly skilled and experienced Head of CRM and Loyalty to join our team at Lucid Support Services Ltd.The successful candidate will be responsible for leading the development and maintenance of our CRM and loyalty systems, ensuring they meet the needs of our customers and stakeholders.Key Responsibilities:Plan,...

  • Head of CRM and Loyalty

    2 days ago

    London, Greater London, United Kingdom Lucid Support Services Ltd Full time

    Head of CRM and LoyaltyWe are seeking a highly skilled and experienced Head of CRM and Loyalty to join our team at Lucid Support Services Ltd.The successful candidate will be responsible for leading the development and maintenance of our CRM and loyalty programs, ensuring they are aligned with our business objectives and provide a seamless customer...

  • Head of CRM and Loyalty

    3 days ago

    London, Greater London, United Kingdom Lucid Support Services Ltd Full time

    Head of CRM and LoyaltyWe are seeking a highly skilled and experienced Head of CRM and Loyalty to join our team at Lucid Support Services Ltd.The successful candidate will be responsible for leading the development and maintenance of our CRM and loyalty programs, ensuring they are aligned with our business objectives and provide a seamless customer...

  • Head of CRM Operations

    4 days ago

    London, Greater London, United Kingdom Insight Investment Full time

    Job Title: Head of Commercial Asset ManagementInsight Investment is seeking a highly skilled and experienced professional to join our Commercial team in London as the Head of Commercial Asset Management.Key Responsibilities:Develop and implement a comprehensive CRM strategy to drive business growth and improve customer relationships.Collaborate with IT teams...

  • Head of CRM Operations

    4 days ago

    London, Greater London, United Kingdom Insight Investment Full time

    Job Title: Head of Commercial Asset ManagementInsight Investment is seeking a highly skilled and experienced professional to join our Commercial team in London as the Head of Commercial Asset Management.Key Responsibilities:Develop and implement a comprehensive CRM strategy to drive business growth and improve customer relationships.Collaborate with IT teams...

  • Head of CRM Strategy

    3 days ago

    London, Greater London, United Kingdom Mason Blake Full time

    Job Title: Head of CRM StrategyMason Blake is seeking a seasoned professional to lead the development and implementation of our global CRM strategy.Key Responsibilities:Collaborate with business areas to define and agree on the CRM platform strategyProvide strategic vision and leadership to advance business and user requirementsMaintain relationships with...

  • Head of CRM Strategy

    3 days ago

    London, Greater London, United Kingdom Mason Blake Full time

    Job Title: Head of CRM StrategyMason Blake is seeking a seasoned professional to lead the development and implementation of our global CRM strategy.Key Responsibilities:Collaborate with business areas to define and agree on the CRM platform strategyProvide strategic vision and leadership to advance business and user requirementsMaintain relationships with...

  • Head of CRM Operations

    6 days ago

    London, Greater London, United Kingdom Insight Investment Full time

    Job Title: Head of Commercial Asset ManagementInsight Investment is seeking a highly skilled and experienced professional to join our Commercial team in London as the Head of Commercial Asset Management.Key Responsibilities:Develop and implement a comprehensive CRM strategy to drive business growth and improve customer relationships.Collaborate with IT teams...

  • Head of CRM Operations

    6 days ago

    London, Greater London, United Kingdom Insight Investment Full time

    Job Title: Head of Commercial Asset ManagementInsight Investment is seeking a highly skilled and experienced professional to join our Commercial team in London as the Head of Commercial Asset Management.Key Responsibilities:Develop and implement a comprehensive CRM strategy to drive business growth and improve customer relationships.Collaborate with IT teams...

  • Head of CRM Operations

    6 days ago

    London, Greater London, United Kingdom Insight Investment Full time

    Job Title: Head of Commercial Asset ManagementInsight Investment is seeking a highly skilled and experienced professional to join our Commercial team in London as the Head of Commercial Asset Management.Key Responsibilities:Develop and implement a comprehensive CRM strategy to drive business growth and improve customer relationships.Collaborate with IT teams...

  • Head of CRM Operations

    6 days ago

    London, Greater London, United Kingdom Insight Investment Full time

    Job Title: Head of Commercial Asset ManagementInsight Investment is seeking a highly skilled and experienced professional to join our Commercial team in London as the Head of Commercial Asset Management.Key Responsibilities:Develop and implement a comprehensive CRM strategy to drive business growth and improve customer relationships.Collaborate with IT teams...

  • Head of CRM Operations

    4 days ago

    London, Greater London, United Kingdom Insight Investment Full time

    Job Title: Head of CRMInsight Investment is seeking a seasoned professional to lead its CRM efforts as the Head of CRM. This role will be responsible for driving the strategic direction of Salesforce, ensuring it remains a key enabler of business growth and success.Key Responsibilities:Develop and implement a comprehensive CRM strategy that aligns with the...

  • Head of CRM Operations

    4 days ago

    London, Greater London, United Kingdom Insight Investment Full time

    Job Title: Head of CRMInsight Investment is seeking a seasoned professional to lead its CRM efforts as the Head of CRM. This role will be responsible for driving the strategic direction of Salesforce, ensuring it remains a key enabler of business growth and success.Key Responsibilities:Develop and implement a comprehensive CRM strategy that aligns with the...

Head of CRM

3 months ago

London, Greater London, United Kingdom BBC Full time
Job Introduction


An exciting opportunity has now arisen for an exceptional Head of CRM with extensive team management skills to lead this team.

Main Responsibilities

  • Lead and manage the CRM team in the implementation of campaigns, supporting the annual Marketing Plan, our digital service objectives and our audience objectives according to best practice and to maximise performance against KPIs.
  • Formulate the CRM strategy, develop customer lifecycle, customer lifetime value and next best action frameworks to optimize product consumption.
  • Lead the relationship with our CRM providers, taking responsibility for their technical development roadmap and general support to best achieve the BBC's objectives.
  • Build influential, trusted relationships with BBC stakeholders especially in Product and key services Editorial leads, that support the delivery of KPIs.
  • Lead and linemanage the team, so they operate at the upper limits of the CRM specialism.
  • Ensure robust measurement is in place, using data to continuously improve efficiency and effectiveness against KPIs.
  • Expert in CRM strategy, practice and performance, with record of achievement at senior level within the media industry or an industry with similar scale and complexity.
  • Extensive experience of Salesforce Marketing Cloud and Airship products and of getting best performance out of third party suppliers.
  • Experienced team leader
  • Ability to influence people at all levels within a complex matrix environment, particularly with a Product background.
About the BBC
We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours in the document attached below.

Diversity matters at the BBC.

We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.


We want to attract the broadest range of talented people to be part of the BBC - whether that's to contribute to our programming or our wide range of non-production roles.

The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

To find out more about Diversity and Inclusion at the BBC, please click here

Package Description

Band:
E

Contract type:
Permanent

Location:
London Broadcast House

-
_Excellent career progression _- the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
-
_Unrivalled training and development opportunities_ - our in-house Academy hosts a wide range of internal and external courses and certification.

-
_Benefits_:

  • We offer a competitive salary package, a flexible 35hour working week for worklife balance and 26 days holiday with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.
LI-MP1