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Energy Market Support Analyst

3 months ago

London, Greater London, United Kingdom Options Group Full time
Senior Desktop Support Engineer - Energy Trader - London
Our client is a major energy trader based in London, this role is office based.

Provide 1st, 2nd & 3rd level support for both hardware and software / EUC operations

  • Install, configure and maintain workstations, hardware and software; Install applications (MS Office 2021/365,MS Office, Bloomberg, Reuters Eikon, MarketView)
  • Application deployment and troubleshooting via SCC
  • Set up / management of corporate mobile phones
  • Moves + changes / new joiners (Active Directory, desk set-up, PC/Laptop builds, applications, telephony, network connectivity
  • Contribute to IT documentation creation, changes, how to guides and procedures
  • At least 3-5 years' experience as a Senior IT Support/Desktop Engineer (in an energy trader or top-tier hedge fund)
  • Expert in supporting a Microsoft environment; Windows OS, MS Office products
  • Expert working with EUC networks; Expert with Active Directory, GPO's, Exchange 2019, SCCM
  • Experience supporting and working with AV (audio visual) technologies
  • Strong knowledge of experience and knowledge virtual environments; Good grasp of trading applications; Azure, AWS
  • Very good communication skills, collaborative, inclusive (a background in VIP support)
Microsoft OS; Microsoft Office 2019 Suite, advanced Excel beneficial

  • SCCM
  • M365 / Azure / AWS
  • Market Data;