Assistant Service Delivery Manager

1 week ago


Bedford, Bedford, United Kingdom National Highways Full time

Your New role

National Highways have an exciting opportunity for an Assistant Service Delivery Manager to join our Lighting and Electrical Maintenance team in the East Region.

Within this role you will be supporting the Service Manager (Lighting and Electrical) with the delivery of the cyclical routine maintenance, defect repairs, capital investment projects, inventory management and the issuing and management of works orders through Confirm and the resulting costs.

The team is responsible for the asset management of the street lighting and electrical assets within the region. This includes feeder pillars with the incoming public electricity supply, lighting columns, lanterns, illuminated signs, bollards and subways via a private cable network.

This role can be based in either Sandy or Waterbeach with the occasional requirement to travel between our offices, depots, stakeholders and site visits.

You will be required to drive as part of your role and you will need to have a full clean driving license to be considered for this position and during employment

What you'll be leading on

  • Proactively track and monitor any lighting and electrical defects through Confirm and create works orders for cyclical and reactive works through Confirm.
  • Assist in the scope and preparation of survey requirements to support asset renewal schemes through MCI.
  • Maintain the cyclical and reactive maintenance work plans for East Regions Lighting and Electrical assets and ensure the delivery of planned works (including site visits/ supervision) are completed to a satisfactory standard, tracking.
  • Ensure cyclical and reactive maintenance workplans are well integrated in the region's overall programme, ensuring customer disruption can be minimised.
  • Maintain the asset database via Confirm and update as-built drawings using AutoCAD, undertaking lighting designs using Lighting design software.
  • Working closely with our Highway route inspectors to ensure non-safety defects are captured and review and action site inspection reports.

To be Successful

  • Higher national diploma/certificate in engineering or other relevant qualification of a similar discipline
  • Knowledge of Design Manual for Road & Bridges (DMRB) standards and their application on the highways network.
  • Knowledge of health and safety legislation, regulations, working practices and procedures.
  • Previous experience in a Highways environment and or street lighting and electrical knowledge
  • Experience in Excel/PowerBi

A bit about us

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.

We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.



  • Bedford, Bedford, United Kingdom Service Express Full time

    Service Express is looking for a talented professional who wants the opportunity to serve as a Call Management Operative for our organisation.The Call Management Operative will seek to deliver exceptional customer service by being a vital link between our customers and engineering, from call logging through to closure. The Call Management Operative will...


  • Bedford, Bedford, United Kingdom Service Express Full time

    To further strengthen the leadership and support our ambitious growth journey, Service Express needs an Infrastructure Manager. They will be responsible for the operation, management and maintenance of all UK and European infrastructure. They must ensure infrastructure is performing at optimum levels.This is a Hybrid opportunitywhere we would look for the...


  • Bedford, Bedford, United Kingdom Service Express Full time

    Service Desk Analyst Position at Service ExpressService Express is seeking a talented professional to join our team as a Service Desk Analyst. The primary role of the Service Desk Analyst is to deliver technical assistance and support to our customers and internal staff, ensuring the efficient operation of our IT systems and services. Responsibilities...

  • Pricing Specialist

    1 week ago


    Bedford, Bedford, United Kingdom Service Express Full time

    A fantastic opportunity has arisen here at Service Express We are seeking a Pricing Analyst in the Bedford area to join our forward-thinking, employee-focused organisation.This position will be responsible for quotation and pricing activities. It will also include taking on day-to-day development of new and existing pricing models for all services our...

  • Service Manager

    1 week ago


    Bedford, Bedford, United Kingdom Prospect Us Full time

    Prospectus is pleased to be partnering with Terrence Higgins Trust (THT), the largest voluntary provider of HIV and sexual health services in the UK. Delivering local services across Great Britain, they provide support to individuals living with HIV andensure their voices are heard whilst also campaigning, educating and helping individuals to achieve good...

  • Service Manager

    1 week ago


    Bedford, Bedford, United Kingdom Hello Recruitment Associates Limited Full time £40,000

    1 week ago Be among the first 25 applicants Service Manager - Sales & Manufacturing - Bedford £40000 plus company vehicle Hello Recruitment is pleased to be recruiting a Service Manager for a business that sells market leading products within the energy sector. In this role you will be responsible for the service business and technical support generated...


  • Bedford, Bedford, United Kingdom Service Express, Inc. Full time

    Service Express UK has a new opening for an experienced Senior Account Manager with successful TPM experience . The Senior Account Manager is responsible for engaging large customers and the cross sell, upsell & renewal of Service Express' Third-Party Maintenance services. They are responsible for the sales of the organisation's services in a specific,...


  • Bedford, Bedford, United Kingdom Black Widow Exhausts Ltd Full time

    Job descriptionBlack Widow Exhausts supply high quality motorcycle exhausts direct to the public and trade. We put the utmost importance on customer service, knowledge, expertise and building long lasting relationships. We look to our staff to take responsibility for their area and contribute fully to improving all processes and procedures within the...


  • Bedford, Bedford, United Kingdom Service Care Solutions Full time

    My client and established and expanding Fire Protection solutions provider are currently looking to recruit an experienced Field Service / Maintenance Engineer, specialising in Fire Suppression Systems.Reporting to the Maintenance Manager you will be responsible for attending assigned visits to customer sites and premises nationwide to perform scheduled...


  • Bedford, Bedford, United Kingdom Service Care Solutions Full time

    Job DescriptionMy client and established and expanding Fire Protection solutions provider are currently looking to recruit an experienced Field Service / Maintenance Engineer, specialising in Fire Suppression Systems. Reporting to the Maintenance Manager you will be responsible for attending assigned visits to customer sites and premises nationwide to...


  • Bedford, Bedford, United Kingdom Service Care Solutions Full time

    My client and established and expanding Fire Protection solutions provider are currently looking to recruit an experienced Field Service / Maintenance Engineer, specialising in Fire Suppression Systems. While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if...


  • Bedford, Bedford, United Kingdom Service Express Full time

    Details Service Express is looking for a talented professional who wants the opportunity to serve as a Network Support Engineer in our organisation. The Network Support Engineer will provide 2nd and 3rd level support to customers and client personnel as part of the services covered by managed service contracts; assist in the use of Network & Security...

  • Parcel Delivery

    1 week ago


    Bedford, Bedford, United Kingdom Pertemps Aylesbury Full time

    Delivery Driver Monday to Saturday£13.37 per hour1:30pm startParcel / Mail delivery drivers urgently required for our Bedford based client.As a Parcel / mail Delivery Driver, you will need the following:Full UK Driving licence,Excellent customer service skills.Upbeat and self-motivated.Love of the outdoors, whatever the weather.Good level of fitness to meet...

  • Service Manager

    1 week ago


    Bedford, Bedford, United Kingdom KPI People Full time

    Service Manager - Bedford -Basic Salary - £30,000 -OTE - £37,000 -Company Car -Our client, a privately owned Franchised Dealership in Bedford has the requirement for an experienced Service Manager to join their established team.ResponsibilitiesAs a Service Manager Workshop Manager your responsibilities will include:Organise, coach, motivate and lead your...


  • Bedford, Bedford, United Kingdom British Red Cross Full time

    Service Administration AssistantJob Location:British Red Cross, Unit 11, King Fisher Business Park, Bedford, Bedfordshire, MK42 0NY**Hours: 21 per week (Flexibility available with working pattern)Salary: £12.00 per hourContract Type: Fixed Term Contract until 31st March 2025_Are you __motivated, committed and enthusiastic? Do you have excellent...

  • Delivery Driver

    1 week ago


    Bedford, Bedford, United Kingdom THX Limited Full time

    _Customer Delivery Operative (Driver) £28,500 salary per year_Customer Delivery Operative, full time, Great Barford, BedfordshireDo you want to join a team that is transforming customer experience in a growing industry? Do you have experience of providing excellent in-person customer service and delivering goods to customers? If so, we want to hear from...

  • Customer Service

    1 week ago


    Bedford, Bedford, United Kingdom Axis Communications Full time

    Customer Services Coordinator page is loaded Customer Services Coordinator Permanent: 37.5 hours a week Monday - Friday If you think about it, fluids are needed in every place or process you can imagine - in every home, in every hospital, in every factory, in every farm, in every café.. That's why Aliaxis are here to help create the safest, most...

  • IBM Hardware Seller

    1 week ago


    Bedford, Bedford, United Kingdom Service Express Full time

    Service Express UK is excited to announce a new opportunity for a skilled IBM Hardware Seller with a proven track record in sales. The main goal for the IBM Hardware Seller role is to drive revenue by offering both new and refurbished IBM Hardware, along with related services, to existing and potential Service Express clients.Responsibilities:Maintain a...

  • Car Delivery Driver

    1 week ago


    Bedford, Bedford, United Kingdom First Call Contract Services Ltd Full time

    We have an exciting opportunity to work for a nationally recognised car sales business, considered to be the leader in its field. Pay rates from £10.42 per hour to £20.84 per hour depending on shifts. The role of Car Delivery Driver is based in Thurleigh, Bedford.Why work with First Call? Working with First Call Contract Services gives you many additional...

  • 24/7 Operator

    1 week ago


    Bedford, Bedford, United Kingdom Service Express Full time

    We are looking for a 24/7 Operator to join our talented team at Service Express.What the Operations Analyst will do:Proactively resolve 1st line and, when possible, 2nd line level incidents.Ensure adherence to processes and procedures to deliver exceptional service.Escalate unresolved incident tickets to the senior technical team efficiently.Maintain high...