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Head of Digital

3 months ago


Croydon, Cambridgeshire, United Kingdom Zurich 56 Company Ltd Full time
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Head of Delegated Authority COE (Part-Time, Job-Share, Full-Time)

Location:
Croydon or London, Hybrid

By leading operational discipline and promoting collaborative working, you will help us not only meet our plans but also establish an outstanding reputation in the marketplace.

Additionally, you will embed a Service Excellence culture, utilising operational insights and data to enhance our service proposition to customers.

Capacity planning will be crucial in this role, as you strategise on how to best utilise our workforce and develop their skillsets through coaching and support.

By working closely with Underwriting and Portfolio colleagues, you will oversee the delivery of our financial plan and ensure that we meet our financial and performance metrics.

As a key influencer, you will bring together different stakeholders to achieve consensus and optimise opportunities for growth.

Furthermore, you will play a vital role in embedding a Consumer Duty culture for Co manufactured arrangements and overseeing the deployment of regulatory changes for the COE portfolio.

By prioritising digital solutions and data-driven decision-making, you will enhance our operational effectiveness in the back-office process and control landscape.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours.

This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time.

Your ability to get the best out of people will help us achieve our retail strategy and reach our common goal.

Working with Portfolio Underwriting & Sales teams you will deliver profit from our schemes portfolio and ensure corrective actions are taken to address performance to deliver our plan.

You will be comfortable in a fluid technical environment and provide support and coaching to your team to ensure their success.

Stakeholder management is a key aspect of this role, as you will be required to liaise with a wide network of stakeholders both internally and externally.

With over 55,000 employees in more than 170 countries, you'll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

to focus on sustainable impact, to care about each other's wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

At Zurich, our sense of community is strong and we're particularly passionate about diversity and inclusion, which we've won numerous awards for.

We want our employees to reflect the diversity of our customers, and so are committed to treating all our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.

We've an environment that places a real importance on our people's wellbeing from a physical, mental, social, and financial perspective.

We're also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.
We're passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm,Zurich Community Trust, is one of the longest-established corporate trusts in the UK. The financials
~12% defined non-contributory pension scheme.
~ Annual company bonus.
~ Life cover - four times your salary.

25 days holiday a year plus bank holidays.
~ You can also request to swap UK bank holidays for days off that have cultural or religious significance to you.
~ The option to buy up to an additional 20 days or sell some of your holiday.
~ Up to 16 weeks' full pay for maternity, paternity and adoption leave.

Access to Private medical insurance.
Virtual GP appointments.
Discounted gym membership.

Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

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