Head of Quality

4 months ago

Croydon, United Kingdom Allianz Partners Full time

**Job Title - Head of Quality**

**Department - Quality**

**Location - Croydon
- Hybrid - 3 days in the office 2 days at home**

**Salary - £75,000**

**Bonus - 7,500**

**The role**:

- **Implement quality strategy and quality goals across Az P UK and IE operations to exceed customer expectations.**:

- **Responsible for all areas of the Quality function: Quality audit, complaints management, Voice of the customer and customer feedbacks.**:

- **Guarantee the continual compliance of quality standards, alignment with the UK and IE regulations and with the ISO certification.**:

- **People and budgetary management responsibility**

**Hours**: This position is based on a 35-hour week shift basis. Monday - Friday 09:00 - 17:00 However, these hours may vary in line with business needs.

**You will**:

- Manage the quality functions to deliver quality standards aligned with Az Partners quality standards and the local regulations. Ensure consumer duty
- Assist in continuous improvement activities throughout the business ensuring that problems are prevented and that our contractual obligations are met
- Improve Quality Management including system across the quality functions and, update procedures and train team members where required
- Maintain procedures alignment with the FCA regulations to ensure company compliance
- **Ensure strong communication between teams under leadership to facilitate exchange of information and in order to implement change and improvements**:

- **Input and hold responsibility with the head of operations support for quality departments and quality operational perimeter**:

- **Prepare with the head of Operations support the quality management budget, PD and forecast**:

- **Work closely with WFM and ensure Operations budget timeline**

**About you**:

- Proven leadership and management skills with the ability to optimise team performance and development
- Excellent relationship management skills with the ability to engage, negotiate and manage key stakeholders and Quality experts
- Excellent communication, interpersonal and influencing skills
- Excellent analytical and problem solving abilities
- Results orientated with ability to plan and deliver against project deadlines
- Operations senior management with experience of managing budgets
- Technical mindset
- An appreciation of and an ability to positively resolve issues arising from different cultures
- Ability to add value, reduce costs and make business improvements
- Proven project management and quality experience
- Experience of operating and influencing at a strategic level
- Knowledge and operational understanding of automotive, roadside and travel processes

**Staff Benefits**

You will receive excellent training for this role as we are dedicated to ‘Achieving Excellence Through Learning.’ You are always encouraged to bring your ideas and highlight any areas for improvement in processes.

In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.

We will provide you with competitive annual leave and contribute towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months’ probation, Corporate Social Responsibility and an Interest free season ticket loan after probation.

Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.

We also provide a comprehensive Employee Assistance Programme (EAP) which is available from day one of employment. Confidential 24/7 helpline and an app to access life, money and wellbeing resources including mental wellbeing support, debt and legal advice

**About Allianz**:
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.

Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in ha

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