Aftersales Administration Trainee

1 week ago


Salisbury, Wiltshire, United Kingdom Mercedes Benz of Salisbury Full time

Aftersales Administration Trainee

Mercedes Benz of Salisbury
An opportunity has arisen to join our Service team in Salisbury as an Aftersales Administration Trainee.

The purpose of this role is to train and develop Sandown Stars to have a depth and breadth of knowledge, skills

and experience through all areas of the Aftersales department. Ultimately, delivering this experience will

improve customer retention and loyalty.

Main Duties will include training and development to work towards:

  • To build an understanding and knowledge of the full range of Mercedes-Benz passenger cars, products and services.
  • Manage complete customer journey for a service visit, including VHC process, ensure the customer is kept informed throughout, without delay.
  • To validate Dealer Management System (DMS) marketing records for existing customers or create new record for new customers.
  • Update and correct vehicle records within DMS
  • Using Dealer Management System (DMS) Workshop Loading module, schedule all work to maximise utilisation, ensuring that work is capable of completion in line with customer's requirements offering an alternative booking if necessary.
  • To offer all customers (unless leased vehicle) an estimate for work booked.
  • To ensure that any customer mobility requirements are arranged if required and maintain appropriate schedules for courtesy cars and collection and delivery drivers.
  • Service Care Sales and Administration

Requirements:

  • English and Maths (Grade C and above)
  • Experience in a customer facing role
  • Experience of working within processes

Hours of work are:
Monday to Friday, with an unpaid 1 hours break). Total 42.5 hours

Job Types:
Full-time, Permanent

Salary:
£23,028.20 per year

Benefits:

  • Cycle to work scheme
  • Life insurance
  • Referral programme

Schedule:

  • Monday to Friday
  • Weekend availability

Experience:

Customer Facing: 1 year (required)
- working within processes: 1 year (required)

Licence/Certification:

  • Driving Licence (required)

Work Location:
In person

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