Membership Services Advisor

2 weeks ago


London, Greater London, United Kingdom Inspiring Interns & Graduates Full time

Are you looking to join a brilliant organisation that represents the medical and dental communities? Based in an iconic building at Canary Wharf, overlooking the Thames, our client is the first and oldest organisation of its kind in the world.

They are a not-for-profit mutual membership organisation who exist solely to provide a service to their members who all work for the medical community.nThis role would require strong telephone skills.

If you are looking to get back into work after a break or want to join a company where you can build a career, this could be the role for you.


About the Role:
nWe are currently recruiting Membership Services Advisors (MSAs) to work in their Membership Services department. They are looking for

Hybrid

(Canary Wharf) and

Remote

(home based) advisors to join their growing team, providing high quality telephone customer service in a very complex industry. This role will commence in August 2024 and the starting salary is £30,802. For this opportunity they will run their interviews and assessments on week of 24th June.


The Membership Services department manage all aspects of their member's subscriptions, from simple queries such as taking payments, to handling more complex issues such as providing advice on levels of membership.

The role is within a busy contact centre and is predominantly telephone based, with some administration work to be completed after each call.

Within the Contact Centre you will provide advice on levels of indemnity.nupdate & maintain member records.nprocess paymentsnprovide quotationsnprocess applicationsnThe membership department contact centre is open from 8am to 6pm Monday to Friday, and we are looking for graduates to work shifts across those hours (the first shift runs from 8am to 4pm, the next is 8.30 – 4.30pm, the next is 9 – 5pm and so forth)

About You:

nare polite and thrive in a busy work well under excellent verbal and written communication a good team excellent attention to a drive for self-improvement.


Some Amazing BenefitsnThis company is truly one in a million They believe in investing in you by providing continuous training and employee development from day 1.


nHere are some other great benefits:
nCompany pension schemenPrivate health insurancenHoliday purchase schemenPersonal licence for LinkedIn Learning giving access to over 20,000 training coursesnQuarterly department social events

We are currently recruiting for both hybrid workers (based in the office at Canary Wharf and working from home) and full-time home workers (please note that there is an initial requirement to attend the office during the training period)

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