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Customer Service Advisor
3 months ago
- This intake of Membership Service Advisors will commence employment from 5th August.
- During training, no annual leave can be taken within the first 8 weeks of employment (up to 27th September inclusive).
- The induction training will be held between 8:30am – 4:30pm, from Monday 5th August to Thursday 5th September.
- Once induction training is complete, until Friday 28th October your working hours will be 9am – 5pm, Monday to Friday.
- Following a 12-week training and probationary period, shifts will fall between 8am – 6pm, Monday to Friday.
- Full initial training and development is in place, which is conducted on a hybrid
- Hybrid working is an ongoing option. Office attendance will be discussed and agreed individually (with a minimum of 1 day in the office).
- Full time home working is also an option following probation (subject to all necessary requirements being met).
- Provide an exceptional level of service in all member interactions.
- Ensure members records are updated accurately and efficiently.
- Conduct two-way conversations through various communication channels, regarding member's subscriptions and inquiries.
- Complete administration, after call work and membership correspondence accurately and efficiently.
- Manage personal and group inboxes and complete allocated tasks.
- Adhere to all operational processes, policies, and procedures always.
- Take responsibility of personal KPI's and team/department expectations.
- Ensure retention and implementation of all provided training materials.
- Exemplary level of customer service.
- Communications (verbal and written) and influencing.
- Quality and high attention to detail.
- Teamwork and collaboration.
- Problem solving, decision making and use of initiative.
- Organise and prioritise a demanding workload.
- Starting salary is £30,802 with a clear path and opportunity to professionally develop.
- 22 days annual leave plus bank holidays, increasing with service.
- Pension scheme.
- Private health insurance.
- Holiday purchase scheme.
- Personal LinkedIn Learning licence for access to thousands of training courses.
- Social events.