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Student Services Administrator
1 week ago
As a Student Services Administrator, you will play a vital role in providing exceptional support to students and contributing to the efficient functioning of the Student Services department.
Responsibilities:
- Serve as the first point of contact for student and course inquiries, delivering professional and courteous frontofhouse service.
- Handle full and parttime Further and Higher Education course inquiries, ensuring adherence to Student Services procedures and Service Standards.
- Dispatch accurate and comprehensive information to students, meeting the established standards.
- Ensure completion and signing of all necessary student documentation in accordance with College regulations and awarding body requirements.
- Maintain uptodate knowledge of the college's course offerings.
- Collect, process, and record fees and payments as required.
- Maintain accurate and complete student files and records, both manual and computerized.
- Provide cover, under supervision, for other members of Student Services as needed.
- Promote the welfare of young people and vulnerable groups, adhering to safeguarding arrangements at all times.
- Adhere to the College's Safeguarding Policies and Procedures, as well as Health & Safety Policies and Procedures.
- Manage student conduct in alignment with College policies.
Requirements:
- Minimum grade C/grade 4 in GCSE Maths and English Language (or equivalent).
- NVQ in Business Administration/Customer Service or equivalent (desirable).
- Previous experience in a similar role.
- Experience within a further/higher education context (desirable).
- Knowledge of cultural diversity and its impact on learners and institutions.
- Proficient in using Microsoft Office packages.
- Proactive approach to work, problemsolving, and issue management.
- Ability to work independently and take initiative.
- Understanding of confidentiality and data protection issues.
- Satisfactory enhanced DBS disclosure.
- Awareness, understanding, and commitment to the protection and safeguarding of children and young vulnerable adults.
- Familiarity with policies on child protection, health and safety, confidentiality, student behavior/discipline, and equal opportunities.
Our client are able to offer a competitive salary and a comprehensive benefits package including the Local Government Pension Scheme, Health Cash Plan, generous holiday allowance, on-site gym, free parking, high street discounts, and more.
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