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Planning Administrator
4 months ago
- Accounts Administrator
- Permanent Full Time
You will join a dedicated team who are responsible for delivering the best service to some of the UK's leading organisations.
This is a varied and interesting role and will suit someone looking to establish a career within a growing business.
You must be exceptionally well organised and IT literate, with a 'can do' attitude and you should thrive working within a busy and successful, vibrant team.
**Working hours : Monday to Friday : 9am- 5pm**
The Role: - You will join a team responsible for (but not limited to) the day to day service delivery forour key account clients
- Processing works from enquiry to aftersales care
- Assisting the Specialist Services Management team
- Coordinate incoming customer requests in a timely and organised manner
- Keeping accurate site records
- Liaising with all operational functions and departments to provide customer support and service
- Administration duties
- Responsible for ensuring all completed jobs are invoiced in the appropriate month with required paperwork
- Delegating work to engineers and subcontractors, and managing their workload, output, diary management and ensuring they have the equipment required to carry out their tasks
Requirements:
- Customer service experience within an office environment
- A passion for delivering excellent customer service
- The ability to form excellent working relationships with clients
- An interest in helping to develop and improve processes
- The ability to prioritise workloads and adapt organisational skills to ensure the business runs smoothly
- IT literate; with a strong working knowledge of Microsoft Office
- Proactive, logical and methodical, with a 'cando' attitude and a willingness to learn
- Excellent communication and customer service skills