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Customer Service Advisor

4 months ago

Islington, United Kingdom Novax Recruitment Ltd Full time
Customer Service Agent
Islington
£20 per hour
Full Time Contract

Novax Recruitment is actively seeking a Customer Service Agent in Islington. This is a contract without a scope for extension working full time hours.

The job:
To deal with complex enquiries across all access channels i.e. telephone, face-to-face, email and written correspondence
To deal with all customer interactions in a polite, friendly and efficient manner
To maintain records and produce statistics where necessary
To link correspondence with existing files and to register applications
General administrative tasks, completing application forms, data migration and typing, managing inboxesThe candidate:

Previous experience in a similar role within a local authority is essential
Experience of using IT & telephony systems and administrative procedures in a customer focused organisation
Ability to communicate appropriately and effectively with clarity both orally and in writing
Ability to work unsupervised and on own initiative with accuracy and attention to detail
Ability to set and maintain high personal standards of performance and conductHow to apply:

Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on; (phone number removed)