Floor Concierge

2 weeks ago

London, Greater London, United Kingdom Rapport Guest Services Full time
Job Introduction

We have an exciting opening for a two Floor Coordinators to join our team in the heart of the City of London.

You will be part of the Rapport team, based at our client's beautiful offices near Bank Station.

The client is a is a global leader in insurance, risk management and consulting services. Much more than simply an insurance broker, they are an international group of partners that provide cost-effective, client-centric, and expertise-driven risk management solutions

This is a Monday to Friday role, 40 hours per week.

Main Responsibilities

  • Promoting and supporting a firstclass and professional frontofhouse service to employees, their guests and other visitors to the company, either in person or over the telephone.
  • Providing a seamless and consistent client experience.
  • Ensures shared spaces, meeting rooms, event spaces and collaboration areas are instantly ready to be used, which ensures more efficient use of the client's time.
  • Is a point of contact for onfloor related issues; hospitality and concierge services, this requires the ability to manage a highvolume workload.
  • Ensuring the desk and switchboard (when applicable) are covered at all times and all visitors are greeted as they enter the reception area.
  • Ensuring all the procedures and standards as described in the manual are adhered to at all times.
  • Maintaining open communication between all support departments (AV/Catering/Facilities)
  • Paying attention to detail in all aspects of service and presentation to maintain and improve on current standards being achieved.
  • Has a passion to deliver excellent guest service in everything that they do.
  • Is able to create a positive and lasting relationships with all customers and clients.
  • Is able to act on customer requests and anticipate their needs.
  • Is highly organised, have an eye for detail with a cando attitude.


In order to thrive in this role, you will need at least 1 year's experience in a comparable role, ideally in a 5* hotel environment or corporate reception.

About The Company

Why Rapport?


Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities.

We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.


We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone's differences and diverse backgrounds.

We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.


Our Ambassador's mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.


Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.


  • Some of the benefits you will have access to:_
  • Refer a friend Scheme
  • Pension
  • Life Assurance
  • Access to our Perks at Work Benefits Portal for various discounts
  • WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
  • One Paid Day for Charity Work

About the Company


Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services.

Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.


We are very proud to count some of the UK's most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.


Our most prestigious awards include:

  • In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
  • We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying a 'World Class' company.
  • Top 30 Best Places to Work in Hospitality in 2021 winner.
  • Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

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