Workplace Concierge

3 weeks ago

London, Greater London, United Kingdom Mitie Full time

Job Overview


Perform reception, administration, organisational and secretarial duties efficiently and effectively on behalf of the building in which you are located.


Main Duties

  • Liaise with service providers to ensure delivery of a quality service, on time, to specification
  • Be Visible approachable and welcoming face throughout the building
  • To ensure all customer requests are dealt with efficiently and effectively and the customer is kept fully updated with progress.
  • Acquire a good knowledge of all on site services to be able to advise individual customers in line with their needs
  • Work to and periodically review and update a standard set of operating procedures
  • Support Emergency Evacuation procedures and personal emergency evacuation plans (PEEPS) for less abled guests. To be trained as Fire Warden.
  • Carry out the building HS&E and Operational standard daily inspection at the beginning of each day, raising and ensuring completion of all actions
  • Ensure all meeting, conferencing and event spaces within our control are set to a defined standard with daily checks completed
  • Complete daily periodic checks of all stationery hubs and tea points to ensure tidiness, cleanliness and all sundries are replenished in a
  • Ensure all meeting room requests are completed in accordance with the SLA and customers are communicated to with all booking information
  • Working closely with the catering team, ensure all hospitality orders are delivered correctly and on time, and that all completed hospitality is collected efficiently this is for ground floor and L
  • To set up Teams Calls and provide a first fix response for the onsite AV equipment and MFDs
  • Customer support and training of the room booking and visitor management systems
  • Raise proactive and customer feedback requests via the Maximo system and ensure each request is managed to satisfactory completion
  • Attend weekly service line meetings to ensure a one team ethos is created throughout the team, use these forums to share information that may impact other service lines
  • Liaising with Workplace Expercies /FM oversee all contractor activity to minimise impact on site operation and customers
  • Raise accident and incident reports via Aria and L&G system and track through to closure
  • Provide operational support to any internal events
  • Actively seek and review customer feedback, track remedial actions through to closure
  • Support with all internal and external audits
  • Work flexibly to support out of hour requests and extended hours to self cover operations
  • To support the Service Level Agreement by ensuring that all activities are carried out effectively

What we are looking for.

  • Friendly and approachable.
  • Professional at all times.
  • Smart appearance.
  • A clear understanding of Health & Safety practices, IOSH certified
  • Customer orientated approach
  • Enthusiastic and conscientious
  • An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers
  • Computer literate (Word, Excel, Outlook Email)
  • Able to prioritise own workload.
  • Able to work to deadlines.
  • IT literate.
  • Excellent telephone manner.
  • Prompt and reliable

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