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Concierge Driver

2 months ago

London, Greater London, United Kingdom Marshall Motor Group Full time

Concierge Driver:

Job description

Join a
Great Place to Work and assist our daily service operations by relocating vehicles/parts and providing stellar customer service

The Role


We are seeking a customer service focused Concierge Driver to join Marshall Motor Group's Auid dealership in South East London and play a vital role in our day to day operations by driving and relocating vehicles and parts.

Reporting to the Service Manager, this customer facing role will provide assistance to our service operations, and provides you with a varied role where no two days look the same.


Responsibilities

  • Collect company and customer vehicles and deliver to required locations for completion of servicing activities
  • Provide outstanding customer service when collecting and delivering customer vehicles
  • Complete required service paperwork with customers when delivering completed vehicles
  • Liaise with Service Advisors and Vehicle Technicians to ensure customer vehicles are delivered at appropriate times, and relevant vehicle and service information is relayed to customers
  • Complete occasional valeting of customer vehicles as requested

Required Skills and Experience
You will have a full clean UK driving licence, ideally with previous experience as a driver.

You will be able to demonstrate the following skills:

  • A customer service focus with the ability to be the face of our business
  • Strong organisation and time management skills to plan tasks and routes
  • Excellent paperwork and IT skills

Working at Marshall Motor Group


Marshall Motor Group is a multi-award winning company with strong values that put our people and customers at the heart of everything we do.

Recently being recognised by the Great Place to Work Institute as one of the
UK's Best Large Workplaces, we have approximately 4,000 colleagues and a turnover of over £2billion; we are still growing Benefits available to our colleagues in addition to a generous salary package include:

  • Learning and development provided at our inhouse Marshall Academy
  • Colleague discounts on new and used vehicles, parts and servicing
  • Matched pension contributions, and life assurance at no cost to you
  • Holiday entitlement increases with length of service
- £600 Colleague Referral Bonus for referring friends and family to work with us

  • Colleague recognition through Marshall Achievement, Values and Teamwork Awards (MAVTA), Senior Management Awards, Apprentice of the Year Award, and Loyalty Programme
  • Marshall Rewards shopping portal with discounts on utilities, household appliances, clothing, cinema and attraction tickets

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