Concierge (Rsc1)

Job Introduction

We are recruiting a Concierge to work for Rapport, based at our client's exceptional central London Residences. In this role you will cover the Day time Concierge role at the Client's Fulham residences
The client's ambition is to create exceptional London living for people over the age of 65. Think of a blend of outstanding apartments, with the services of a private members club and a luxury hotel.

With high specification apartments in central locations, residents will benefit from first-class facilities, a like-minded community, hotel-like hospitality and, when needed, highly personalised, discreet care.

Think of a blend of outstanding apartments, with the services of a private members club and a luxury hotel.

The best of what you love about hospitality - this is a varied role, delivering a great experience, but without the demands and job insecurity that can go with traditional hospitality roles. This is a growth sector that is resilient to the impact of the pandemic.

This role requires a flexible approach to the working pattern of a 12 -hour shift (11.5 working hours) based on a 40.25 hour working week.

This operation runs 24/7 and therefore days off will vary week on week. One week you may work 5 days, the next week you may work 2 days depending on business needs.

So what will it be like to work at these Residences? You will be providing extraordinary services, creating an amazing sense of community and belonging for residents and you will be part of a wonderful team.

Key responsibilities of the Concierge
The Concierge will be primarily responsible for ensuring that the consistent service delivery.

You will be working as part of a team that looks after the in-house gym, restaurant, espresso bar, garden, cinema, club room and will ensure that residents enjoy a warm and welcoming home environment.

This is for you if

• You have a genuine and deeprooted interest in others and enjoy building longterm relationships.
• You are great listener, show real empathy and have that 'real feel' for how to anticipate the needs of others.
• You want to take your experience and passion for high end service (possibly, but not necessarily gained in hospitality, travel or retail) and step out of the conventional sectors to be part of creating a new lifestyle choice for the over65s in central London.

About The Company

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities.

We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone's differences and diverse backgrounds.

We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador's mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

• Some of the benefits you will have access to:_
• Refer a friend Scheme
• Pension
• Life Assurance
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services.

Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK's most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying a 'World Class' company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

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