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Technical Support Engineer
3 months ago
Our IT systems are an essential supporting service for the wider business that the Head of IT is responsible for delivering with the support of the IT Systems Engineer, IT Network Administrator and Dynamics Analyst.
This role is highly visible across all internal areas of the business, as well as interacting with external parties. Support the delivery of effective day to day operational IT and communications services across the organisation.
Key Accountabilities
Day to day fault analysis and troubleshootingninstalling, configuring and licencing softwarenSetting up new hardwarenNetwork patchingnDetermining requirements for joiners and completing the full new user set up, including user induction.nClosing down leaver accountsnProviding technical support to ESPUG staff in the use of their computers, mobile devices and installed softwarenLogging and responding to IT support requests from ESPUG staffnRaising issues with third-party service providers, e.g.
EssentialnFamiliarity with a Microsoft domain environmentnUnderstanding and experience of Windows Active Directory; adding users to group, assigning permissions.nExperience supporting users with Windows 10 and Microsoft Office 365, including MS Teams.
Nice to have:
nExperience with Dynamics 365nExperience of working with ISO 27001 Information Security standardnMicrosoft PowerPlatformnPowershell SharePoint, Teams
Benefits include:
nHolidays: 24 days, going up to 25 after 3 years and up to 26 after 5 years of employment. The company gives you the opportunity to buy/sell up to 3 days per year.
nBonusnEnhance PensionnPrivate Medical InsurancenLife insurancenEmployee Rewards Portal:
access to exclusive discounts and flexible benefits such as Cycle to Work and EV car Salary Sacrifice Scheme
nEnhanced Family Friendly benefits:
Enhanced maternity and paternity pay and paid time off when receiving fertility treatment
nVolunteering day:
one day a year fully paid.
