HR Workforce Coordinator

2 weeks ago

Brighton, Brighton and Hove, United Kingdom Sussex Community NHS Foundation Trust Full time
Who is a HR Workforce coordinator?

As a Workforce Coordinator in our Temporary Workforce Service, you will work as part of a close-knitted, friendly team, helping to support services in our organisation across Sussex, sourcing temporary workers for their multi-disciplinary teams, including Nurses, Healthcare Support Workers, Doctors, Physiotherapist, Occupational Therapists and everything in-between


You will be supporting our Temporary workers through their time at SCFT with pay queries, accessing training and other ad-hoc requests.

You will also be liaising with external agencies for the supply of agency workers, supporting recruitment campaigns and helping to onboard new workers to our temporary workforce.

We operate 7 days a week between 8am-8pm, working on a flexible shift basis, hybrid, and remote working. When you join our team, you will start out as Monday to Friday whilst you're being trained. Once up to speed, you will transition into the 7 day shift pattern.


Support Trust managers/administrators in sourcing and booking temporary workers and support them in the correct use of the temporary staffing processes and systems e.g.

HealthRoster or similar system. Be proficient in these systems.

Acts as a first point of contact for clinical services, temporary workers and agencies in regards to temporary staffing.

Ensure that all stakeholders and colleagues within the Trust receive a courteous and supportive response to a range of queries and requests for information.

Be responsible for the booking of temporary workers, ensuring that information is entered accurately into the e-roster system.+


As a member of SCFT, you will benefit from a generous annual leave entitlement, starting at 27 days plus bank holidays (pro rata), access to numerous NHS shopping and holiday discounts, various salary sacrifice schemes, an employee assistance programme and much more.

We pride ourselves in offering flexible working patterns for our team members.

Communication and Working Relationships

Build a good professional working relationship between Staff Direct, operational services, temporary workers and external providers.


Deal with all calls, including those from upset/angry callers in a polite and professional manner, escalating to Booking Officer as needed.


Communicate in a timely way with services so that they are aware of when a shift is covered and any difficulties in covering a shift.

Maintain a professional working relationship with Recruitment Coordinator and Business Partner in allocated area.

Key Responsibilities


Be conversant with and adhere to all staff bank processes and policies, such as the temporary worker guidelines, suggesting areas of improvement.

Respond to payroll queries. Will be required to understand payroll timescales and bank payroll policies.

The post holder has no financial/budget responsibilities.

Meet with Business Partner and Recruitment coordinator for relevant area, escalating required actions to Booking Officer and Team Lead.

Main Tasks


Ensure services are aware of the processes they need to follow in order to pay their temporary workers and provide support when needed.

Maintain the Trust's electronic rostering systems for bank and agency bookings, following trust guidelines and policies.

Communicate with bank staff via text messaging/telephone calls to check availability while encouraging the use of self-booking via e-rostering.

Liaise with agency/s where necessary, following departmental procedures.

Ensure services are kept up-to-date with developments in filling urgent shifts.


Maintain the bank queries inbox, acting on issues raised to resolve the problem, communicating with all staff involved on progress, escalating complex issues to the Booking Officer when required.

Monitor the Staff Direct Facebook group page and utilise it for raising shift requests and communications to bank workers.


Ensure bank workers to the trust have a smooth transition from the recruitment process to starting shifts, and are being set up with what they need for their role, including uniform, IT accounts, and shadow shifts.

To deal with incoming and outgoing mail and uniform deliveries.

Maintain accurate and up-to-date bank worker personnel folders, ensuring data protection guidelines are being followed.

Meet bank workers face-to-face when required to support them with queries, concerns and training needs.

To have an understanding of trust agency processes such as levels of authorisation required for framework and off-framework usage.

Provide administrative support to Booking Officer, Team Lead or HR Operations Manager as and when required.

Assist in the monitoring of mandatory training for all temporary workers.

Act on performance feedback forms following department guidelines and process.

Escalate issues regarding the fulfillment of shifts or significant queries from temporary staff to Booking Officer or Team Lead.

Support adding new temporary workers into e-rostering syst

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