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Customer Support Administrator

3 months ago

Shaftesbury, Dorset, United Kingdom Wessex Fire and Security Full time

Job Title - Office Administrator 9 Month Fixed Term

Job description
Are you looking for your next challenge? Do you want to work for one of Dorset's leading family owned Fire and Security companies who has been established for over 30 years? Then we want to hear from you


Wessex fire and security is looking for a new administrator to join their team in Shaftesbury on a 9 month fixed term to assist them in an exciting period of change future-proofing the growth of the business.

You will be liaising with the wider business along with engineers and customers to ensure we deliver our clients' expectations.

The nature of this role requires a driven individual with a good attention to detail and the ability to multitask in a busy environment.

Reporting to a department Team Leader, you will be undertaking a wide range of administration tasks to ensure the smooth operation of the service and installation departments.


Key Responsibilities Office Administrator:

  • To assist with management of external customers and contractors, programmed works, field engineers and customer portals.
  • To cost and complete invoicing in all aspects of our work comprising of but not limited to; daily engineer call outs, return visits, parts, quoted works for a range of designated clients in a timely manner against company monthly targets to maintain positive cashflow and to keep work in progress levels up to date.
  • Maintain and manage internal invoicing records for the Accounts department.
  • Assist the team leader and client accounts with any queries relating to customer service, compliance, and costings submitted.
  • Raise credits and process transfers as required to maintain customer satisfaction and positive cashflow.
  • Assist the team leader with administration tasks and needs as required for the business and wider team.
  • Manage the phone system with the wider business to answer, divert, allocate and log phone calls
  • Receive and allocate phone payments for the large customer base.
  • Provide unrivalled customer service on all fronts delivering frontline support to the wide customer base on a range of our contracts and services.
  • Update customer details, accounts, and systems to maintain compliance and accuracy for the customers we support.
  • Attend in house and external training courses when required.
  • The list of tasks is inclusive but not an exhaustive list and you may be required to help the wider business team in times of holiday, sickness and to meet the business needs and demands.

Essential Competencies Office Administrator:

  • Background knowledge in a FM industry role advantageous but not essential
  • Good all round knowledge and ability of customer telephone support
  • A can do attitude and the ability to promote the company's core values
  • Strong attention to detail and organisational ability and processes to complete day to day tasks
  • Approachable, professional, and present the company image at all times
  • Ability to deliver and maintain exceptional customer service across our customer base
  • Ability to manage queries, complaints and reach resolve while maintaining high levels of customer service
  • Strong computer skills with Microsoft Excel, Word, PowerPoint and Outlook essential
  • Ability to selfsufficiently manage workflow and have an exceptional eye for detail when conducting all works
  • Be approachable and informative to all customers and colleagues to deliver customer excellence
  • Excellent customer service skills

Remuneration:

  • 24 days holiday plus bank holidays pro rata
  • BUPA medical insurance
  • Accident and Sickness Insurance
  • Life Assurance
  • Auto-Enrolment Pension
  • Onsite secure parking

Salary:
£11 PH negotiable DOE

Job Types:
Full-time, Fixed term contract

Contract length: 9 months

Salary:
From £11.00 per hour

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Free parking
  • Health & wellbeing programme
  • Life insurance
  • Onsite parking
  • Private medical insurance
  • Referral programme
  • Sick pay

Schedule:

  • 8 hour shift
  • Monday to Friday
  • No weekends

Ability to commute/relocate:

  • Shaftesbury: reliably commute or plan to relocate before starting work (required)

Work Location:
In person

Expected start date: 10/07/2023