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Rapid Response Customer Service Representative
3 months ago
Customer Service Representative - Rapid Response (Fixed Term Contract)
Huddersfield
Salary:
from £20,857.00 pa (+ shift allowance of £3,136.50 pa) + quarterly bonus
Contract: 6 month fixed term contract.
Are you seeking a fresh challenge in a vibrant and expanding business?We have a number of fantastic Customer Service Representative opportunities to join our team in Huddersfield.
As the UK's leading incident management and roadside services company, FMG serve a range of clients in the public and private sectors, 24 hours a day, 365 days a year from our operations centre in Huddersfield.
FMG has extensive experience managing the mostcomplex of incidents ranging from road traffic collisions to heavy goods vehicles carrying hazardous chemicals.
We work closely with Highways England and a number of police forces across the UK.Role Overview:
Due to continued business growth in a number of specialist areas the Rapid Response team is looking to recruit talented individuals to provide comprehensive, 24/7 telephone support service to those in need of urgent assistance.
In all cases the Customer Service Representatives are the first point of contact for those reporting incidents to the operations centre.
The primary objective in all cases is to get the nearest vehicle recovery operatorwith the correct equipment to the scene within agreed timescales and to manage the incident to a successful conclusion.
To be successful as a Customer Service Representative, you are:
- strong communicator with great decision making skills and a real team player
- focussed on delivering an excellent customer experience
- Able to effectively manage pressured situations in a sensitive and professional way
- A confident user of both telephone and officebased IT systems
What's in it for you?
Supporting you to be the best you can you will be prepared for success right from the start. When you join you will enjoy a structured training programme during your first 12 months. Beyond that time you will continue to develop in your role through on-goingcoaching and support. Your salary will grow as you learn and develop.
This is a Full time, temporary role working 40 hours per week on a flexible shift basis over a 24 hour period.
As a Customer Service Representative you will be rewarded with:
- A Competitive salary and quarterly performance bonus
- A healthy shift allowance of £3,136 per annum
- 25 days holiday increasing to 28 with length of service (Prorata for parttime)
- Contributory pension scheme
- Life assurance of 2x basic salary
- Modern break out areas with kitchen facilities and TV area (and shower facilities for those that want to take advantage of the cycle to work scheme.)
- Free onsite car parking
Take the next step
- it couldn't be easier
