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Data Performance and Monitoring Officer

3 months ago

Islington, Greater London, United Kingdom Social Interest Group Full time

ABOUT THE ROLE


As a Data Performance and Monitoring Officer, you will play a critical role in maintaining data systems used company wide, such as Salesforce/Inform, Power BI, and STARs.

You will be providing business insights to improve governance and compliance, also completing the day to day fixing errors, and data cleansing.


You will work closely with internal and external partners and organisations to ensure consistent data reporting in a timely manner, producing reports in easily readable formats.


ABOUT US
The Social Interest Group (SIG) believes that good care and support make for better lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do.

Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.


SIG is a not-for-profit organisation, providing thousands of people with good-quality support and care in a range of residential, drop-in centers, community floating support settings (including in peoples own homes), probation settings and people who are in hospital awaiting discharge.

We currently do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Benefits, including Non-Contractual Perks

  • 25 days annual leave, increasing with length of service
  • Training and Development including access to courses, upskilling, and progression plans
  • Medicash including discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
  • Employee Assistance Programme including counselling
  • Reflect Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
  • Life Assurance Scheme
  • Cycle to work scheme
  • Annual Staff Awards
-
If you have the passion, creativity, and tenacity to make a real difference to people's lives, challenge stigma and make our communities safer, we would love to hear from you_

ABOUT YOU


We are looking for someone who is confident and curious about data, with the ability to understand the needs of the organisation and our services.

You will be an excellent communicator with the ability to translate technical language, in a clear understandable way for our non-technical teams.

We thrive as an organisation through our values so we are looking for someone who can represent these and join us on this journey to making a real difference

OVERVIEW OF KEY RESPONSIBILITIES

  • Maintain and manage data systems; fixing errors, solving datarelated issues, data cleansing.
  • Ensure consistent data reporting in a timely manner.
  • Plan and deliver training across the organisation for data systems.
  • Provide business insights to improve governance and compliance.
  • Provide support to significant business change programs across the organisation.
  • Utilise technical knowledge and share this information to nontechnical teams in different communication routes.


Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.


KEY CRITERIA

What we are looking for:

  • IT Proficiency including all Microsoft programs, particularly Excel
  • Experience in developing process flows, reporting information, or providing business analysis
  • Experience in managing Microsoft Windows client operating systems, specifically Windows 10
  • Knowledge of Customer Relationship Management (CRM) systems
  • Ability to translate technical knowledge, training, and information to nontechnical teams

What we would like, but not essential:

  • Experience in supporting significant business change programs
  • Working knowledge of Business Intelligence/Reporting Databases
Further details of the responsibilities and key criteria can be found in the JDPS attached.

WORKING FOR US

Our Values
Ambition - Eager to succeed and to accomplish as much as possible for our people

Empowerment - Giving staff and the people we support the tools, training, and information they need to achieve their potential

Transparency - Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff

Inclusivity - Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right

ADDITIONAL INFORMATION

Job Types:
Full-time, Permanent

Salary:
£28,000.00 per year

Schedule:

  • Monday to Friday

Work Location:
In person

Reference ID: 206622INDX