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Analyst Ii

3 months ago

London, Greater London, United Kingdom eFinancialCareers Full time

Job Title:
Analyst II - Non Trading Support

Corporate Title:
Office

Location:
London

Bank of America:

We are a financial services company offering a wide array of opportunities across many functions.

Our focus on the financial success of our clients - individuals, companies and institutional investors - shapes the way that we organize ourselves and run ourbusiness.

Global Technology delivers technology services globally across the bank's eight lines of business that serve individuals, companies and institutions.

The team also focuses on digital banking, payments, infrastructure, data management and technology that enhancescyber security, and risk and capital management.

Innovation is at the heart of all Global Technology does.

As a member of Global Tech, you will use leading technologies such as robotics and artificial intelligence, as well as improved processes, to build our business.

The team has replaced core platformsand simplified its infrastructure to improve speed to market. Its private cloud provides an environment that is scalable and secure. Global Tech uses data and analytics to enhance service, provide solutions and deepen relationships.

Role Description:

  • Point of contact for the Business and Service Desk for escalations and enquiries
  • Engage in high severity business impacting production incidents and problem tickets to work through to resolution
  • Review system documentation for accuracy and updates as necessary
  • Provide support for Executives and users with accessibility needs
  • Software and system fault diagnosis, analysis and fix
  • Ownership of all user problems through to completion
  • Liaising with other technology partners or vendors
  • Risk awareness of technology and business impact
  • Assisting with other system related activities (IMAC)
  • Engaging with technology partners & vendors on a day to day basis
  • Follow our Remote Support model

Bank of America:

Good conduct and sound judgment is crucial to our long term success.

It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk.

Individual accountability and an ownership mind-set are thecornerstones of our Code of Conduct and are at the heart of managing risk well.