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Operations Analyst II
2 months ago
Job Title: Operations Analyst II
Job Summary: We are seeking an experienced Operations Analyst II to join our team at TD Bank - London Branch. As an Operations Analyst II, you will be responsible for executing complex transactions and overrides accurately, on time, and in line with established guidelines and procedures. You will also identify, document, and investigate processes and exceptions arising from transactions and processes beyond first-level operations service delivery.
Key Responsibilities:- Execute complex transactions and overrides accurately, on time, and in line with established guidelines and procedures.
- Identify, document, and investigate processes and exceptions arising from transactions and processes beyond first-level operations service delivery.
- Coordinate with partners on key initiatives and may act as a project lead/subject matter expert for small-scale projects/initiatives in accordance with project management methodologies.
- Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.
- Identify opportunities to improve service delivery.
- Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross-functional operational issues, interpret findings, and make recommendations.
- Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels.
- Contribute to the production of consolidated or aggregated reporting as appropriate.
- Maintain working relationships with customers by resolving customer issues and articulating business processes to respond to customer queries.
- May interact with other partners and vendors, providing guidance and/or addressing questions/concerns in an effective and timely manner.
- Undergraduate degree/college diploma.
- 3+ years of relevant experience.
We offer a competitive compensation package, including a base salary and several other key plans such as health and well-being benefits, paid time off, career development, and reward and recognition programs.
We are committed to providing the support our colleagues need to thrive both at work and at home. If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
