Customer Service Advisor

1 week ago


Chester, Cheshire, United Kingdom Page Personnel - UK Full time
1 year FTC

  • Immediate start

About Our Client:


The CS&S team also provides important support to customers to help them operate their businesses and their relationship with the customer effectively.


  • Primary Duties and Responsibilities:
  • Maintain a weekly schedule of calls to pubs/licensees and process their beverage orders.
  • Promote key brands to our pubs, ensuring our licensees offer the best product selection to customers.
  • Encourage licensee participation in Admiral's online ordering platform and provide assistance in its effective utilisation.
  • Skillfully manage incoming calls and digital communications from licensees, internal colleagues, field team members, distribution partners, and suppliers.
  • Offer a welcoming, professional, and supportive point of contact for Admiral's licensees.
  • Oversee critical tasks integral to the beverage supply service, including timesensitive actions like order troubleshooting, pick coordination, EDI issue resolution, escalation of nil orders, freeofcharge stock oversight, processing transfer orders, and reporting defective inventory (Tag Returns), among others.
  • Display flexibility in tackling additional departmental responsibilities and providing aid as needed.

The Successful Applicant:

  • Skills and Qualifications:
  • Maintains a positive attitude in all scenarios, even when faced with challenging situations.
  • Exemplary punctuality and time management skills.
  • Proficient and impactful communicator, garnering the esteem of peers.
  • Demonstrates a proactive mindset, anticipating opportunities to provide support ahead of time.
  • Displays a courteous and selfassured telephone demeanor, treating others with the same respect they desire.
  • Exhibits a willingness to go above and beyond for customers, colleagues, and the team.
  • Resourceful individual with a 'cando' outlook, adept at devising solutions to circumvent obstacles.
  • Tenacious and dedicated, committed to seeing tasks through to their conclusion.
  • Prior experience using Excel is essential.

What's on Offer:

  • Chester town centre location
  • 1 Year FTC
  • Progression
  • Good salary
  • Contact
  • Charlotte Lynch
  • Quote job ref
  • JN
  • Phone number


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