Delivery Coordinator
2 weeks ago
Operations / Delivery Coordinator:
You will be the operational and logistical liaison for our learning products within the and MENA region.
Ideally, you will have at least 12 months experience of running events along with working on multiple complex projects.
You will have had a proven track record in successfully managing client relationships and delivering to expectations in a customer centric, detail orientated and timely manner.
You will have a strong, existing network of suppliers and contractor relationships that you can leverage.
Team Management (10%)
Recruiting – We will need to execute a varying number of events of varying sizes which will require the assistance of temporary staff. We will engage these people through temp staff agencies. It will be your responsibility to ensure that the selected staff will have the capabilities to run our events.Training & Onboarding – You will be able to adopt, learn and train others to follow our standard operating procedures
Delivery / Operations (90%)
Operate as the lead for all learning events (both virtual and in-person) Manage an event schedule, and work with partners and internal teams to ensure that sufficient time and resource is allocated to each event Liaise with Informa clients, consultants and speakers, virtual coordinators and Informa Client Managers as required Create, customise and configure virtual event registration links, invitations and reminders Upload content and create custom virtual meeting layouts and event flows Liaise with printers, travel partners, venues and flight agencies Support the development of materials such as Best Practices, FAQs, and training slides to support virtual event execution Support Client Managers and Clients in identifying and recommending appropriate platforms and features to use for different types of events, such as meetings, webinars, pre-recorded webinars, workshops, training, breakout rooms, whiteboard, Q&A, polls, etc. Manage communications with trainers, presenters and virtual coordinators to ensure they have the correct information, equipment (mic, camera, Wi-Fi, background) and specific event info like links, logins, formats and calendar reminders Schedule and execute rehearsals in advance of live events to ensure all parties are adequately prepared Assist as the virtual event host and/or moderator during rehearsals and/or live events, on an as needs basis Offer assistance and guidance with any attendee connection issues, as well as basic technical support during an event Generate and download reports: registrations, attendance, polling responses, and Q&A Process, upload and retrieve webinar recordings Research and stay on top of trends and new tools in the virtual event space Basic editing skills (videos, voice notes) or working with suppliers to deliver Some sales support - case studies, feedback reports, course promotion supportQualifications
Qualifications
12+ months professional experience in an event / customer / learning / training operations capacity Knowledge and understanding around customer and event operations Proficient in MS Office programmesAbout You
A calming presence with the ability to coolly trouble shoot issues during live events Ability to stay focused, energized, calm, collected and organized while managing multiple projects Experience of using virtual platforms such as Microsoft Teams, Zoom, WebEx, AdobeConnect, GoToTraining etc. (Moodle or any LMS platform is a huge plus) Detail-oriented, tactile communicator, extremely organized – you love a process Most important – a great team member, always willing to help where possible, always looking to improve and innovate, you take pride in outcomes and come to work with positive attitude and outlookAdditional Information
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