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Helpdesk Coordinator

3 months ago

Liverpool, Liverpool, United Kingdom Hays Construction and Property Full time

Job Title:
Helpdesk Co-ordinator

Location:
Liverpool

Salary:
£26,500


A global FM Client is looking for an ambitious Helpdesk Coordinator to play a pivotal role in supporting an exciting new venture in the Defence industry.

The role will be key in establishing a brand new Helpdesk for the project.

You will be responsible for delivering world-class customer service representative of the Client, managing scheduling and acting as the key point-of-contact for all maintenance provisions across the contract.


Your key duties will include:
Handle inbound phone calls within the contract in a professional manner.
Co-ordinate the delivery of all reactive and PPM responsibilities, maintaining proper and safe working practices
Ensuring the upkeep, maintenance and maximum efficiency of all systems at all times
Monitor emails, purchase orders and other potential contact points within the contract
Monitor Service Requests on the CAFM system.
Providing excellent customer experience at all times
Role Requirements
Experience in a scheduling role, booking tradespeople and engineers for appropriate jobs
Exceptional customer service skills
Ability to work under pressure and to strict timescales
Call operator experience
Strong IT skills
You must be able to pass BPSS Clearance

What is on offer:

Salary:
£26,500

6% contribution to appropriate pension scheme
25 days annual leave
Employee discount, reward schemes, training opportunities and an environment to pursue further FM qualifications
Ensuring progression through the company in a supportive environment

Possibility to work in a hybrid settingIf this is a role you are interested in, contact me and forward an up-to-date CV in order to arrange further discussions.

If you are not currently interested in this role but wish to pursue similar roles, do not hesitate to reach out.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

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