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Sales Support

3 months ago

Bournemouth, Bournemouth, United Kingdom Carwow Full time
We're Carwow. The car-changing experts for life-changing moments. Whether buying, selling, or (car) window shopping, we aim to give people total confidence in their choice.

We kicked off our journey as the ultimate matchmaker for car reviews, helping everyone pick their perfect ride. But we soon realised this wasn't the destination - it was just the first leg. Why stop there when we could also help them get a great price?

So we decided we wanted to revolutionise selling cars, just like we did with buying them. That's when we introduced our game-changing 'sell my car' product.


Today, our dedicated team of over 350 experts across the UK, Germany, Spain and Portugal look after over 12 million active users (and an 'excellent' Trustpilot rating).

And we've got plenty left in the tank.

Working here
So, what does Carwow look like under the hood?

We're always driving forward, and our people love what they do and love working together.

Our goal is to empower our employees to discover their passions, create common ground, and take control of their careers with confidence.

We regularly fine-tune our hiring process to ensure fairness and all Carwowers receive comprehensive DE&I training.

Our Diversity Committees, led by our fantastic employees, fuel internal education, help out our local communities, and champion initiatives for our customers.

We're also Flexa100 nominated and aim to be the go-to place for changing cars. We're proud to say we've got an impressive employee average engagement score of 8.5/10


Bonding as a team is important to us - whether we're rocking the Carwow Olympics worldwide, playing drag bingo for Pride Month, taking part in beach clean-ups or rallying on the Padel court, there's always something to bring us together.

Fancy a life-changing career from the car-changing pros? We'd love you to join us on our journey.

About the role

As a Sales Support Advisor at Carwow, you will be responsible for a range of tasks that are vital to the smooth operation of our sales and customer support processes.

You'll play a crucial role in ensuring our customers have a seamless and positive experience when selling a vehicle, and helping our dealers source stock simply and efficiently.


Responsibilities:

  • Sales Team Support: Collaborate closely with the sales team to assist them in managing administrative tasks.
  • Documentation: Review service history documentation that has been uploaded by sellers, removing any personal identifiable information to ensure GDPR compliance.
  • Conflict Resolution: Address general customer concerns and resolve issues in a professional and courteous manner, escalating to the appropriate team members when necessary. Handling customer queries and concerns around payment processes, and communicating with dealers to ensure timely resolutions to delayed payments.
  • Dealer communication: Answer dealer queries through the intercom system, updating internal CRM systems and forwarding requests to the appropriate department.
  • Administrative Tasks: Perform administrative duties such as confirming the collection of vehicles, and amending tagging of photos to ensure customer listings are displayed correctly.
  • Reporting: Prepare regular reports on customer interactions, feedback, and sales performance.
  • Support for other areas of the SMC business such as collections and customer experience.

Requirements:

  • Versatility and eagerness to take on new challenges, coupled with a proactive and selfstarting attitude.
  • Strong organisational skills to effectively manage tasks and ensure timely completion.
  • Commitment to delivering exceptional customer service, consistently going above and beyond to provide the best experience possible.
  • High levels of enthusiasm and a positive mindset, with a strong team ethic.
  • Excellent spoken and written English capabilities, along with strong IT literacy and administrative skills.

Benefits
What's in it for you

  • Hybrid working that works around you (currently two days in the office, three from home)
  • Competitive salary to fund that dream holiday to Bali
  • Share options when we thrive, so do you
  • Vitality Private Healthcare, for peace of mind
  • Monthly coaching sessions with Spill our mental wellbeing partner
  • Enhanced holiday package, plus bank holidays
  • 28 days holiday
  • 1 day for your wedding
  • 1 day off when you move house because moving's hard enough without work
  • 2 extra days on your third year anniversary
  • 5 extra days on your tenth year anniversary
  • Option to buy 3 extra days of holiday per year
  • Work from abroad for a month (due to popular demand, this offer excludes the moon).
  • Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
  • The latest tech (Macbook or Surface) to power your gifsending talents
  • Up to £500/€550 home office allowance for that massage chair you've been talking about
  • A generous learning and developmen