Cover Receptionist Host

1 week ago


Bracknell, Bracknell Forest, United Kingdom Croma PROception Full time

Due to continued growth and expansion, Croma PROception are offering an exciting opportunity for a Cover Reception Host professional to join our expanding team.

You will be expected to cover our prestigious locations in Bracknell and Reading.

Payrate will be £12.00/hr.


At PROception, we not only offer a seamless welcome, we bring the amalgamation of 3 key disciplines: Reception, Concierge and Security.


MAIN DUTIES AND RESPONSIBILITIES

  • Flexibility to work and provide cover at short notice
  • Provide a prompt, polite and warm welcome to all visitors
  • Deliver our 5star guest experience at all times
  • Issue visitor passes using agreed processes and procedures
  • Handle all incoming telephone calls and enquiries in an efficient and sincere manner
  • Be seen as a visible customer focused professional and come out from behind the desk to greet clients where possible
  • Provide concierge services e.g., booking of taxis on behalf of clients/ PROception employees
  • Ensure that all on the day meeting room bookings/ queries or changes are dealt with efficiently
  • Provide a consistent professional service at all times
  • Anticipate client's needs/problems before they arise and that their expectations are met and exceeded each day
  • Communicate visitor/client arrivals to the relevant person promptly
  • Maintain a high security awareness at all times
  • Provide administrative support to the wider office and supervisor if required.
  • Provide a professional first impression and deliver beyond visitor/guest expectations

WHAT WE ARE LOOKING FOR



  • Professional, highly driven, flexible, enthusiastic, proactive, self motivated team player
  • Previous experience in a customer service facing role
  • Excellent interpersonal skills and the ability to interact with people at all levels
  • Immaculate presentation
  • Holds a naturally friendly personality with an honest smile
  • Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail
  • Maintain and practice a high degree of confidentiality at all times
  • Computer literate
  • SIA licence desirable but not necessary
  • Ability to work independently with confidence, using own initiative as required
  • Look for opportunities to enhance visitor experience
  • Confidence and common sense to access and utilize expert resources when making decisions

WHAT WE OFFER

  • Highly competitive salary within the corporate sector


CPD
  • Bespoke Training, Learning & Development opportunities
  • Licence Upskill
  • Where applicable
  • Perk Box
  • Employee discount scheme
  • Laundry service for tailored uniform
  • Cycle to Work Scheme
  • Social events and activities
  • Pension scheme
  • Employee mental health assistance helpline
  • Recognition schemes including our employee of the month programme
  • Employee HSF Scheme

If invited to an interview please provide the following forms of identification:

-
SIA (if required):

-
3 x proof of ID (1 photographic):

-
Right to Work:

- ** HMRC tax record
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