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Cover Receptionist Host

4 months ago


Bracknell, United Kingdom Croma PROception Full time

Due to continued growth and expansion, Croma PROception are offering an exciting opportunity for a Cover Reception Host professional to join our expanding team.



You will be expected to cover our prestigious locations in Bracknell and Reading.

Payrate will be £12.00/hr.

At PROception, we not only offer a seamless welcome, we bring the amalgamation of 3 key disciplines: Reception, Concierge and Security.

**MAIN DUTIES AND RESPONSIBILITIES**
- Flexibility to work and provide cover at short notice
- Provide a prompt, polite and warm welcome to all visitors
- Deliver our 5-star guest experience at all times
- Issue visitor passes using agreed processes and procedures
- Handle all incoming telephone calls and enquiries in an efficient and sincere manner
- Be seen as a visible customer focused professional and come out from behind the desk to greet clients where possible
- Provide concierge services e.g., booking of taxis on behalf of clients/ PROception employees
- Ensure that all on the day meeting room bookings/ queries or changes are dealt with efficiently
- Provide a consistent professional service at all times
- Anticipate client’s needs/problems before they arise and that their expectations are met and exceeded each day
- Communicate visitor/client arrivals to the relevant person promptly
- Maintain a high security awareness at all times
- Provide administrative support to the wider office and supervisor if required.
- Provide a professional first impression and deliver beyond visitor/guest expectations

**WHAT WE ARE LOOKING FOR**

****
- Professional, highly driven, flexible, enthusiastic, proactive, self - motivated team player
- Previous experience in a customer service facing role
- Excellent interpersonal skills and the ability to interact with people at all levels
- Immaculate presentation
- Holds a naturally friendly personality with an honest smile
- Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail
- Maintain and practice a high degree of confidentiality at all times
- Computer literate
- SIA licence desirable but not necessary
- Ability to work independently with confidence, using own initiative as required
- Look for opportunities to enhance visitor experience
- Confidence and common sense to access and utilize expert resources when making decisions

**WHAT WE OFFER**
- Highly competitive salary within the corporate sector
- CPD- Bespoke Training, Learning & Development opportunities
- Licence Upskill
- Where applicable
- Perk Box
- Employee discount scheme
- Laundry service for tailored uniform
- Cycle to Work Scheme
- Social events and activities
- Pension scheme
- Employee mental health assistance helpline
- Recognition schemes including our employee of the month programme
- Employee HSF Scheme

**If invited to an interview please provide the following forms of identification**:

- ** SIA (if required)**:

- ** 3 x proof of ID (1 photographic)**:

- ** Right to Work**:

- ** HMRC tax record