Weekends Customer Service Advisor

2 weeks ago

London, Greater London, United Kingdom Kelling Heath Holiday Park Limited Full time £23,800
Customer service consultant (Owner Services)

Contract Type:
Flexible

Hours/Shift Pattern: 5 Hours per week, working over 5 days to include at least one day at the weekend.

Are you looking for a varied service and administrative position? We are looking for someone to support the Owner Services team to ensure that the business operates smoothly and we can provide an excellent service to our valued owners.

The role will involve interaction with Holiday Homeowners, Guests and colleagues so excellent communication skills together with a passion for delivering an exceptional customer service is important to us.

This role will be supporting the Owner Services team by answering owner queries, ensuring all administrative tasks are completed correctly and in a timely manner.

As part of the owner services team you will have the responsibility for:
Internal Customer Database

Ensuring Holiday Homes are compliant by keeping gas and electrical certification records updated Being the first point of contact for Owner enquiries and requests
Ensure all aftersales issues from Holiday Homeowners are dealt with in a timely, efficient manner
Provide key administrative support to the Sales team when required
~ Assist with ad hoc owners events both on and off Park.

Support with Plot compliance issues Ensure the department is maintained to the highest standards at all times
Data management
Answering telephone calls and queries
Handling incoming and outgoing mail, including responding to correspondence from Holiday Homeowners and Team Members
~ General administrative and office duties as required

Customer service or reception skills
Competent with Microsoft systems including Teams, Outlook, Excel & Word
Excellent customer service and organisational skills

If you're a suitably qualified applicant we encourage your application whatever your age, disability, gender, gender identity, race, religion or belief, sexual orientation or socio-economic background.

With some recruitment stages, where candidates are equally qualified, we will seek to prioritise diversity to help us to increase representation across the company.

Please apply online by sending your CV and a covering letter telling us why you are interested in the role and what makes you a good fit to.

Along with working in a unique setting with amongst 300 acres of woodland and rare open heathland in an Area of Outstanding Natural Beauty in a friendly and supportive environment, we are also proud to be able to offer you a number of key benefits including:Core Benefits28 days holiday (including Bank Holidays)Free on-site parkingUniform providedStaff Discounts on ParkFree use of the Health & Fitness Club

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